Version 3 VSS Lights (Power - flashing, Internet - off, In Service - orange, In Use - orange)

[Retired-Lee]

This thread has been created to discuss and troubleshoot the version 3 Sure Signal when the light sequence is as follows:

• Power: Flashing
• Internet: Off
• In Service: Solid Orange
• In Use: Solid Orange

Cause

This light sequence indicates the Sure Signal's not active and it has been unable to authenticate on the Vodafone network

Troubleshooting

Please restart your Sure Signal. If the symptoms continue please add the following details to this thread:

• Your speed test results from here
  
• Your ping test results from here
  
• Your external IP address from here
  
• Your Sure Signal serial number
• The results of a traceroute

Traceroute command:

On a PC:

1. Click on Start and select Run
2. Type CMD into the Run box and press enter/click ok
3. A black box will appear
4. In this box type tracert 212.183.133.177 press Enter
5. Paste the output of this command into your reply

On a Mac:

1. Open Terminal (Applications, Utilities)
2. Type 'traceroute 212.183.133.177'
3. Press Enter

This will help us get the quickest possible resolution for you.

Thanks

LeeH

[dws199]

Hi Matt B

I still have the same issue, was my IP address added to your whitelist as you suggested?

Thanks

[Andymar]

New Unit

Speed Test:

Download 63Mb/s

Upload 91Mb/s

Ping 2ms

Ping Test:

Ping 6ms

Jitter 1ms

External IP Address:

89.197.23.42

Sure Signal Serial No:

42144623990

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

  1     5 ms     1 ms    <1 ms  89-197-23-41.virtual1.co.uk [89.197.23.41]

  2     2 ms     2 ms     1 ms  89-197-10-141.virtual1.co.uk [89.197.10.141]

  3     1 ms     1 ms     1 ms  172.21.6.244

  4     2 ms     1 ms     1 ms  149.6.2.198

  5     3 ms     2 ms     2 ms  te0-0-0-11.ccr21.lon01.atlas.cogentco.com [149.6

.2.197]

  6     2 ms     3 ms     2 ms  195.2.22.21

  7     *        *        *     Request timed out.

  8     *        *        *     Request timed out.

  9     *        *        *     Request timed out.

 10     *        *        *     Request timed out.

 11     *        *        *     Request timed out.

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

Trace complete.

[andrewtoo]

After 24 hours down I went through a router and SS reset this morning and everything is working again, thankfully. Once again Vodafone's lack of support has been abysmal and we can expect the usual late response on the forum explaining why no-one from the company bothered to post an update

[LadyBirdC]

At around 9:20 this morning my box suddently sprang back into the normal set of lights - all is now functioning thankfully.

And as a bonus, my husbands EE signal box which had been similarly afflicted is also now happily green again.

Whilst lack of updates from Vodafone is a very annoying, the biggest culprit here is PlusNet who not only caused the problem in the first place but also denied it was down to them yesterday and advised me to buy a new.

Let's hope their current maintenance schedule doesn't cause it to happen again....

[Anneyc]

Plusnet seem to have sorted the issue - internet completely lost this morning but now all back up and running and after restarting my PC SS also working properly now.

[sarahfindlay]

Hi I wonder if you can help me:

My sure signal has suddenly stopped working.

It is showing a flashing red power light and the two lights on the right are flashing orange.

my download speed is 6.3, upload is .32 and ping is 96ms.

i also ran the tracert ;

C:\Users\Sarah>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 66 ms 82 ms 97 ms dsldevice.lan [192.168.1.254]
2 44 ms 44 ms 44 ms lo0-central10.pcl-ag01.plus.net [195.166.128.182
]
3 46 ms 43 ms 44 ms link-b-central10.pcl-gw02.plus.net [212.159.2.16
2]
4 43 ms 78 ms 47 ms xe-10-0-0.pcl-cr02.plus.net [212.159.0.194]
5 44 ms 44 ms 44 ms ae2.pcl-cr01.plus.net [195.166.129.6]
6 44 ms 43 ms 43 ms ae1.ptw-cr01.plus.net [195.166.129.0]
7 48 ms 49 ms 45 ms lndgw2.arcor-ip.net [195.66.224.124]
8 45 ms 45 ms 46 ms 85.205.0.86
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Can you help?

Many thanks

Sarah

[sarahfindlay]

My suresignal just started working!!  I notice a lot of people saying there were issues with plusnet.  I am another plusnet customer.  the issue seems to be resolved.

[ellegee21]

Sure signal has not been working for a day or so now.

Here are the details required in your trouble shooting guide

Please help.

Claire

Trace results

Traceroute has started…

traceroute to 212.183.133.181 (212.183.133.181), 64 hops max, 72 byte packets

1  bthomehub (192.168.1.254)  1.160 ms  0.728 ms  0.769 ms

2  * * *

3  * 31.55.187.133 (31.55.187.133)  4.508 ms  4.471 ms

4  31.55.187.148 (31.55.187.148)  4.950 ms  7.902 ms  6.222 ms

5  core3-hu0-1-0-0.faraday.ukcore.bt.net (195.99.127.32)  4.470 ms  4.980 ms  4.742 ms

6  peer1-xe8-0-0.telehouse.ukcore.bt.net (109.159.254.173)  5.990 ms  6.016 ms  5.950 ms

7  lndgw2.arcor-ip.net (195.66.224.124)  6.271 ms  6.006 ms  7.989 ms

8  85.205.0.93 (85.205.0.93)  6.960 ms  6.947 ms  6.452 ms

9  * * *

10  * * *

11  * * *

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Ping 13ms

Download speed 31.41 Mbps

Upload speed 18.99 Mbps

IP 165.120.117.75

Serial no  40134950225

Many thanks

Claire

[oldbasilbear]

Hi

I have being having trouble with my Sure Signal VSS 3 for the last 24+ hours. I have restarted a number of times and nothing has improved.

Speed test is good 26Mb up 16 Mb down

Ping test B* 18ms jitter 1ms 

[URL=http://www.pingtest.net][IMG]http://www.pingtest.net/result/112939331.png[/IMG][/URL]

External IP 146.199.222.107

traceroute to 212.183.133.177 (212.183.133.177), 30 hops max, 60 byte packets
1 dsldevice.lan (192.168.1.254) 42.903 ms 42.562 ms 42.391 ms
2 lo0.10.Central10.ptn-bng02.plus.net (195.166.130.190) 15.673 ms 16.806 ms 17.521 ms
3 irb.10.PTW-CR02.plus.net (84.93.249.2) 17.602 ms 17.684 ms 17.730 ms
4 ae2.ptw-cr01.plus.net (195.166.129.4) 19.149 ms 19.219 ms lndgw2.arcor-ip.net (195.66.224.124) 22.421 ms
5 85.205.0.86 (85.205.0.86) 22.235 ms lndgw2.arcor-ip.net (195.66.224.124) 45.151 ms 85.205.0.86 (85.205.0.86) 22.267 ms
6 85.205.0.86 (85.205.0.86) 22.180 ms 16.012 ms *
7 * * *
8 * * *
9 * * *
10 * * *

Sure Signal Serial No 40124250875

Your help appreciated,

thanks

Victor Trevor

[chrisgrant]

Yes back on here too - only just joined up with plusnet so glad I wasn't alone!