Version 3 VSS Lights (Power - flashing, Internet - off, In Service - orange, In Use - orange)

[Retired-Lee]

This thread has been created to discuss and troubleshoot the version 3 Sure Signal when the light sequence is as follows:

• Power: Flashing
• Internet: Off
• In Service: Solid Orange
• In Use: Solid Orange

Cause

This light sequence indicates the Sure Signal's not active and it has been unable to authenticate on the Vodafone network

Troubleshooting

Please restart your Sure Signal. If the symptoms continue please add the following details to this thread:

• Your speed test results from here
  
• Your ping test results from here
  
• Your external IP address from here
  
• Your Sure Signal serial number
• The results of a traceroute

Traceroute command:

On a PC:

1. Click on Start and select Run
2. Type CMD into the Run box and press enter/click ok
3. A black box will appear
4. In this box type tracert 212.183.133.177 press Enter
5. Paste the output of this command into your reply

On a Mac:

1. Open Terminal (Applications, Utilities)
2. Type 'traceroute 212.183.133.177'
3. Press Enter

This will help us get the quickest possible resolution for you.

Thanks

LeeH

[loncam]

@laura

IP of our SureSignal:  192.52.162.29

Thanks

[Ben_H]

Hi @loncam

Thanks for that.

As the IP isn't showing as approved, I've passed this on to see if it can be added. We'll post back with the outcome. 

Cheers,

Ben

[loncam]

@Ben_H

Do you if the IP 192.52.162.29 was ever added to the approved list?

Thanks

[arukDave]

@Ioncam

That IP (192.52.162.29) is not a RIPE managed address.  Vodafone might have "a bit of a policy issue" adding that to the whitelist.

Is your ISP not able to grant you an IP that checks out in the RIPE database, to being located in the UK?

https://apps.db.ripe.net/search/query.html

Regards.

Dave B.

(Not part of Vodafone.)

[BlacKnight]

Vodafone Sure Signal V3Trouble Shooting

My Sure Signal has been working for a couple of years. Two days ago it stopped working. I checked on MyVodafone and found the registration details had gone. I reregistered the Sure Signal. MyVodafone now says the Sure Signal is ACTIVE, but it still doesn't work. I've tried resetting it a number of times. 

I'd be grateful for some technical support to get it working again. Here is my troubleshooting information...

Model:

• Vodafone Sure Signal V3-EC-Plug
• Alcatel-Lucent 9361 Home Cell p3.0

Light Sequence:

1. Power: Flashing
2. Internet: Off
3. In Service: Solid Orange
4. In Use: Solid Orange

Your speed test results from here:

• Download speed 1.70Mbps
• Upload Speed 0.36Mbps

Your ping test results from here:

• Ping: 70ms
• Jitter: 68ms

Your external IP address from here:

• 91.85.219.9

RIPE Database search results:

• inetnum: 91.85.192.0 - 91.85.223.255
• netname: UK-ECLIPSE-ADSL-STATIC
• descr: Eclipse Static ADSL Pool/32
• country: GB
• admin-c: EIR3-RIPE
• tech-c: EIR3-RIPE
• mnt-by: ECLINET-NMC

Your Sure Signal serial number:

• 40132714821

The results of a traceroute:
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 4 ms 4 ms 287 ms home.gateway.home.gateway [192.168.200.254]
2 34 ms 33 ms 33 ms lo0_ecldsl-bba1.gs1.eclipse.net.uk [82.153.1.65]

3 35 ms 34 ms 34 ms 86.54.135.72
4 806 ms 36 ms 36 ms lndgw2.arcor-ip.net [195.66.224.124]
5 37 ms 36 ms 40 ms 85.205.0.93
6 * * * Request timed out.
... " " " " " "
30 * * * Request timed out.
Trace complete.

[BlacKnight]

The light sequence on the Sure Signal has changed now. It has become:

1. Power: Solid Red
2. Internet: Flashing White
3. In Service: Off
4. In Use: Off

It's been like this for about 24 hours now. I can't find a troubleshooting guide for this one.

[dmlox]

Hello My Friends in Problem

Power = flashing

Internet = OFF

Service = steady orange

Users = steady orange

This means that your S.Sig.v3 (perhaps opthers) has failed to connecto to the V'fone server because the V'fone server cannot or will not recognise your device.

CURE = action by a human (rare creature) at V'fone server center to press buttons.

@Black Knight

Your question is easy.

Power = steady

Internet = silver pulsating slowly

Service = OFF

Users = OFF

Your S.Sig. is trying to connect to V'fone server (and is being ignored if it has been like this for several hours) It may even crash back to the original fault state.

CIRE = see CURE above!!

My S.Sigv3 has been like this for one week, to the hour.

V'fone has resolutely ignored the problem.

HEEEEELLLLLPPPPP

a.t.b.

D.Lox.

[BlacKnight]

@dmlox Thanks for your suggestions. I think you are right. When I do a pathping to the Sure Signal server I get these results:

 Update: Oops, that was the wrong server. Here is the right server (same outcome)...

C:\>pathping 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:
0 LOGI26 [192.168.200.126]
1 home.gateway.home.gateway [192.168.200.254]
2 lo0_ecldsl-bba7.th.eclipse.net.uk [82.153.1.69]
3 91.85.10.97
4 86.54.135.173
5 fe6-17-core4.th.eclipse.net.uk [212.104.128.243]
6 vl-38.lon-th1cr.spn.kcom.com [86.54.183.249]
7 lndgw2.arcor-ip.net [195.66.224.124]
8 85.205.0.93
9 * * *
Computing statistics for 200 seconds...
        Source to Here  This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 LOGI26 [192.168.200.126]
                   0/ 100 = 0% |
1 42ms 0/ 100 = 0% 0/ 100 = 0% 192.168.200.254
                   0/ 100 = 0% |
2 56ms 0/ 100 = 0% 0/ 100 = 0% lo0_ecldsl-bba7.th.eclipse.net.uk [82.153.1.69]
                   0/ 100 = 0% |
3 72ms 0/ 100 = 0% 0/ 100 = 0% 91.85.10.97
                   0/ 100 = 0% |
4 59ms 1/ 100 = 1% 1/ 100 = 1% 86.54.135.173
                   0/ 100 = 0% |
5 68ms 0/ 100 = 0% 0/ 100 = 0% fe6-17-core4.th.eclipse.net.uk [212.104.128.243]
                   0/ 100 = 0% |
6 67ms 0/ 100 = 0% 0/ 100 = 0% vl-38.lon-th1cr.spn.kcom.com [86.54.183.249]
                   0/ 100 = 0% |
7 76ms 0/ 100 = 0% 0/ 100 = 0% lndgw2.arcor-ip.net [195.66.224.124]
                100/ 100 =100% |
8 --- 100/ 100 =100% 0/ 100 = 0% 85.205.0.93
Trace complete.

Between hop 7 and 8 100% of packets are being lost. IMO this looks like a firewall at Vodafone is blocking my Sure Signal/IP. I expect this means my Sure Signal/IP has erroneously been put on a blocking list by Vodafone.

Like you say, it needs a PERSON at Vodafone to PRESS THE BUTTON to UNBLOCK my Sure Signal/IP, PLEASE :robothappy:

Sure Signal serial number:

• 40132714821

IP address:

• 91.85.219.9
• netname: UK-ECLIPSE-ADSL-STATIC
• country: GB
• admin-c: EIR3-RIPE

[dmlox]

G’mornin’ V’fone

For one week, to the hour, our S.Sig.v3 has displayed these symptoms.

For nearly two years it has provided no problems at all.

On the few occasions when we have had electricity glitches the S.Sig has always regained service within 10 mins. As it ‘should’.

Every several hours it can fall back into fault status “flashing, off, orange, orange “ It usually restarts attempts to re-connect:- “steady, pulsating silver, off, off”.

Previous posts in this thread tell me that this is because the V’fone server does not recognise the connection request, for various reasons. The cure for this is that someone at Vodafone must press buttons to re-establish the connection.

Please do this to:

S.Sig.v3

Name: pwvss2012

Ser. No. 40132605193

Ext I.P. 37.72.114.62 = NYNet.

I am getting fed up with pinging, speedneting and tracerting when the results have always been consistently within the parameters set by V’fone.

Fault for this kind of problem lies not with the kit but with those who write the software which runs it. To write a routine which will re-capture a connection which has, for external reasons, failed is easy, within my engineering experience, and avoids the need for human intervention.

Please press the buttons.

a.t.b.

D.Lox

[joldknow]

Once again, my SS is not connecting to my iphone and it is driving me nuits! I have had this problem a few months ago and I de-registered it then reregistered and it worked fine. Now it has suddenly stopped connectiing again. I have once again De reg and Re reg but this time it has not cured the fault.
 
SUPPORT - do you tech guys need to reset something on your servers for me?
 
My serial number is 40133849261
 
Before you ask - yes, my broadband is fine and very fast with 35mb download. I have reset my router etc but still no joy.
 
Here are my Trace results:
 
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
C:\Users\Jonathan>tracert 212.183.133.177
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:
  1     3 ms     3 ms     3 ms  192.168.1.254
  2    18 ms    29 ms    27 ms  lo0.14.central14.pcl-bng02.plus.net [195.166.130
.155]
  3    15 ms    16 ms    15 ms  irb.14.pcl-cr01.plus.net [84.93.249.145]
  4    15 ms    16 ms    15 ms  ae1.ptw-cr01.plus.net [195.166.129.0]
  5    18 ms    19 ms    19 ms  ldngw1.arcor-ip.net [195.66.224.209]
  6    18 ms    17 ms    18 ms  85.205.0.93
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.
Trace complete.
C:\Users\Jonathan>
 
PLEASE HELP !