Version 3 VSS Lights (Power - flashing, Internet - off, In Service - orange, In Use - orange)

[gizmo1970]

Speed Test:

Download 165.99Mbps

Upload 123.36Mbps

Ping 13ms

External IP Address: 93.174.8.204

Sure Signal Serial Numbers:

43152140679

43152142725

Traceroute Results:

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 1 ms 1 ms 1 ms 10.58.0.250
2 <1 ms <1 ms <1 ms 10.123.0.245
3 6 ms 6 ms 6 ms 10.201.0.250
4 9 ms 7 ms 7 ms 10.123.0.222
5 7 ms 7 ms 7 ms 93.174.8.246
6 10 ms 10 ms 10 ms brhm-lam-2-tenge13-3271.network.virginmedia.net [62.255.213.42]
7 9 ms 9 ms 9 ms brhm-core-2b-xe-1101-0.network.virginmedia.net [213.106.231.249]
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 13 ms 12 ms 13 ms nrth-ic-1-ae1-0.network.virginmedia.net [62.254.42.218]
12 14 ms 14 ms 14 ms m674-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.162]
13 * * * Request timed out.
14 13 ms 15 ms 13 ms uk-lon03a-ri1-ae5-0.aorta.net [84.116.135.42]
15 13 ms 13 ms 13 ms 213.46.174.130
16 13 ms 13 ms 13 ms ae32-xcr1.lns.cw.net [195.2.24.126]
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Hope you can help me.

Many thanks,

Mark

[gizmo1970]

The lights have now move on and are now:

Power - solid red

Internet - slow pulsing white

In Service - off

In Use - off

I have tried to see if I can find out what this state means but no luck so far.

Anybody help?

[Jenny]

@gizmo1970 - I’m sorry to hear you’re having problems with your Sure Signals.

That light sequence means the Sure Signal is fine and ready to be used for calls. What happens when you try to make a call? 

I’ve checked both your IP address and traceroute and these look fine.

The problem here could be that you’re trying to use two Sure Signals - if they’re close and within each other’s range, this can cause problems, as any updates sent by us to your router, will often only be forwarded onto one of the devices.

The same can happen the other way round too – so when they’re both trying to connect, only one will make it to our servers.

I’m afraid we can’t guarantee that the second Sure Signal will work, whilst in the same area as the first.