Version 3 VSS Lights (Power - flashing, Internet - off, In Service - orange, In Use - orange)

[Retired-Lee]

This thread has been created to discuss and troubleshoot the version 3 Sure Signal when the light sequence is as follows:

• Power: Flashing
• Internet: Off
• In Service: Solid Orange
• In Use: Solid Orange

Cause

This light sequence indicates the Sure Signal's not active and it has been unable to authenticate on the Vodafone network

Troubleshooting

Please restart your Sure Signal. If the symptoms continue please add the following details to this thread:

• Your speed test results from here
  
• Your ping test results from here
  
• Your external IP address from here
  
• Your Sure Signal serial number
• The results of a traceroute

Traceroute command:

On a PC:

1. Click on Start and select Run
2. Type CMD into the Run box and press enter/click ok
3. A black box will appear
4. In this box type tracert 212.183.133.177 press Enter
5. Paste the output of this command into your reply

On a Mac:

1. Open Terminal (Applications, Utilities)
2. Type 'traceroute 212.183.133.177'
3. Press Enter

This will help us get the quickest possible resolution for you.

Thanks

LeeH

[sidpr]

Hello Kay

So I have still not been able to get the sure signal to connect at my house.

I have tried it at a neighbours houes who has a different ISP and it connected. I tried it at another neighbours house who has the same ISP as me on the 18/3/2015 and they said it briefly had a white flashing light during 19/3/2015 as if attempting to connect, but again failed with the same error.

What can I do to remedy this?

I havent had it working for weeks now.

Thanks

Regards

Sid

[Chr12]

Sure signal is provided by my employer.

Here is the information requested

Speed test  download 6.71

                  upload 0.38

Ping  27ms

         jitter 1ms

IP address  31.185.193.227

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Chris>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1    24 ms    22 ms    23 ms  lo0-central10.pcl-ag07.plus.net [195.166.128.188
]
  2    23 ms    26 ms    48 ms  link-b-central10.pcl-gw02.plus.net [212.159.2.18
6]
  3    25 ms    23 ms    23 ms  xe-9-0-0.pcl-cr02.plus.net [212.159.0.218]
  4    23 ms    24 ms    24 ms  ae2.pcl-cr01.plus.net [195.166.129.6]
  5    23 ms    23 ms    23 ms  ae1.ptw-cr01.plus.net [195.166.129.0]
  6    24 ms    28 ms    30 ms  ldngw1.arcor-ip.net [195.66.224.209]
  7    25 ms    25 ms    25 ms  85.205.0.86
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Thanks in anticipation

[Gogar]

Hi,

Got a new Sure Signal a few days ago can't get it to connect. I have been on to customer services who told me to add some firewall rules and a few other things which I have done. Also I assigning a static IP to the device and I can ping the device internally but still no internet light.

Also I have tried using telent to test out the open ports but even connecting to it internally I can't get any response from any of the ports.

I.e. telnet 192.168.1.252 8

So it is difficult to know if my firewall rules are working

Ports opened on router 8,50,53,67,68,123,500,1723,4500 & 33434-33445

DL Speed - 17.73

UL Speed - 3.01

Ping 37ms

IP address - 81.149.109.122

Serial Number - 421505199991

traceroute result

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  192.168.1.254
  2    18 ms    19 ms    18 ms  host81-130-224-1.in-addr.btopenworld.com [81.130
.224.1]
  3    18 ms    18 ms    18 ms  213.120.178.141
  4    19 ms    20 ms    40 ms  213.120.177.98
  5    20 ms    21 ms   158 ms  217.41.168.79
  6    19 ms    19 ms    19 ms  217.41.168.107
  7    25 ms    43 ms    19 ms  acc1-10GigE-0-7-0-4.l-far.21cn-ipp.bt.net [109.1
59.249.74]
  8    19 ms    20 ms    20 ms  core3-te0-10-0-19.faraday.ukcore.bt.net [109.159
.249.23]
  9    20 ms    19 ms    19 ms  peer1-xe8-0-0.telehouse.ukcore.bt.net [109.159.2
54.173]
 10    20 ms    23 ms    22 ms  lndgw2.arcor-ip.net [195.66.224.124]
 11    23 ms    22 ms    20 ms  85.205.0.86
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

A quick response would be much appreciated as this device is for the director’s office and he gets a very weak mobile signal.

[Niccolo]

Hello

Our Sure Signal device won't connect, we have reset it several times but to no avail. The information you requested is:

Speed test - download 6.37Mbps, upload 0.33Mbps

Ping - 172ms, jitter 41ms

External IP address - 91.125.105.166

Sure Signal serial number - 42144623024

Trace test:

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

 1  dsldevice (192.168.1.254)  1.684 ms  8.836 ms  1.329 ms

 2  lo0-central10.ptn-ag01.plus.net (195.166.128.190)  907.027 ms  836.551 ms  676.734 ms

 3  link-b-central10.ptn-gw02.plus.net (212.159.2.130)  609.954 ms  526.723 ms  432.476 ms

 4  xe-5-2-0.ptw-cr02.plus.net (212.159.0.106)  369.443 ms  303.065 ms  247.904 ms

 5  ae2.ptw-cr01.plus.net (195.166.129.4)  217.364 ms  155.181 ms  154.970 ms

 6  ldngw1.arcor-ip.net (195.66.224.209)  158.157 ms  211.678 ms  216.754 ms

 7  85.205.0.86 (85.205.0.86)  216.530 ms  215.669 ms  217.924 ms

 8  * * *

Many thanks

[Andyrhys]

Heya!

Really want this box to work...i've tried a few things now i'm here:

Red light flashing

Light 1 off

Light 2 solid orange

Light 3 solid orange

Speed test

Download - 10.87

Upload - 1.01 Mbps

Ping - 23ms

Ping test

ping - 16ms

jitter - 1ms

External IP address:

80.189.80.78

Sure signal serial number: 4200259846

　

　

Microsoft Windows [Version 6.1.7600]

Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Andy>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

1 1 ms 1 ms 1 ms dsldevice.lan [192.168.1.254]

2 14 ms 14 ms 12 ms lo0.10.central10.pcl-bng03.plus.net [195.166.130

.164]

3 14 ms 13 ms 11 ms irb.10.PCL-CR01.plus.net [84.93.249.81]

4 13 ms 58 ms 12 ms ae1.ptw-cr01.plus.net [195.166.129.0]

5 13 ms 15 ms 15 ms ldngw1.arcor-ip.net [195.66.224.209]

6 14 ms 14 ms 12 ms 85.205.0.93

7 * * * Request timed out.

8 * * * Request timed out.

9 * * * Request timed out.

10 * * * Request timed out.

11 * * * Request timed out.

12 * * * Request timed out.

13 * * * Request timed out.

14 * * * Request timed out.

15 * * * Request timed out.

16 * * * Request timed out.

17 * * * Request timed out.

18 * * * Request timed out.

19 * * * Request timed out.

20 * * * Request timed out.

21 * * * Request timed out.

22 * * * Request timed out.

23 * * * Request timed out.

24 * * * Request timed out.

25 * * * Request timed out.

26 * * * Request timed out.

27 * * * Request timed out.

28 * * * Request timed out.

29 * * * Request timed out.

30 * * * Request timed out.

Trace complete.

C:\Users\Andy>tracert 212.183.133.177

Also, now i reset the box, (again) the lights have changed:

Red light solid

Light 1 white and slow flash

Light 2 off

Light 3 off

Thanks, Andy

[tdant730]

Hi My test results are as follows

Speedtest

[URL=http://www.speedtest.net/my-result/4272648631][IMG]http://www.speedtest.net/result/4272648631.png[/I...

Ping Test

[URL=http://www.pingtest.net][IMG]http://www.pingtest.net/result/120803777.png[/IMG][/URL]

External IP 81.149.168.205  IP V6 ::ffff:5195:a8cd

Sure signal Serial Number: 43150711364

Trace Route

Microsoft Windows [Version 6.3.9600]

(c) 2013 Microsoft Corporation. All rights reserved.

C:\Users\Tom>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms tp-link-router.dantech.local [192.168.2.1]
2 16 ms 16 ms 16 ms host81-148-32-1.in-addr.btopenworld.com [81.148.
32.1]
3 16 ms 214 ms 173 ms 213.120.178.141
4 17 ms 24 ms 17 ms 213.120.177.98
5 17 ms 17 ms 17 ms 217.41.168.57
6 17 ms 17 ms 18 ms 217.41.168.107
7 17 ms 17 ms 16 ms 109.159.249.116
8 18 ms 17 ms 17 ms core4-te0-10-0-19.faraday.ukcore.bt.net [109.159
.249.13]
9 27 ms 17 ms 17 ms peer1-xe-8-2-1.telehouse.ukcore.bt.net [213.121.
193.137]
10 19 ms 18 ms 19 ms lndgw2.arcor-ip.net [195.66.224.124]
11 19 ms 18 ms 18 ms 85.205.0.93
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\Tom>^V

Thanks

Tom

[chrisblair]

Hi

I am experincing the above issue with my Vodafone SureSignal device at my office in Leatherhead, Surrey. The Vodafone SureSignal devices works OK at my home but not in the office.

The external IP is 81.135.187.18

The serial no. is 42143529297

Speed test results attached

Ping test results attached

Trace Route results attached

Let me know if you need any further information?

Look forward to hearing from you.

Thanks

Chris

[yewcorner]

Please help with this problem, requested details are as follows:

External IP Address:       86.28.178.216

Ping Test:

IP_ADDRESS       TEST_DATE         PING     JITTER   PACKET_LOSS    GRADE  MOS

86.28.178.216     04/09/2015 18:02              23           4              0%          A             -4.39

Sure Signal V.3 Serial Number:                   40123600674

Traceroute Results:

>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

  1     7 ms     7 ms     7 ms  10.159.48.1

  2    10 ms    11 ms     9 ms  winn-core-2b-xe-1132-0.network.virginmedia.net [

62.253.123.217]

  3    17 ms    12 ms    17 ms  brhm-bb-1c-ae2-0.network.virginmedia.net [62.253

.96.173]

  4    17 ms    17 ms    17 ms  tcl5-ic-2-ae0-0.network.virginmedia.net [212.250

.15.210]

  5    21 ms    20 ms    35 ms  ldngw1.arcor-ip.net [195.66.224.209]

  6    18 ms    19 ms    22 ms  85.205.0.86

  7     *        *        *     Request timed out.

  8     *        *        *     Request timed out.

  9     *        *        *     Request timed out.

 10     *        *        *     Request timed out.

 11     *        *        *     Request timed out.

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

Trace complete.

[yewcorner]

Just a quick update - the unit is now working. I left it plugged in overnight, so from my experience it maybe worth leaving it longer than 10 hours before requesting help?

That, or Vodafone may have taken some sort of positive action?

Thanks Vodafone if you did.

[RobertGreen7]

Hi.  My new sure signal is mostly showing the red light as solid, but with a slowly flashing internet light.  I have at one point found it with the light sequence as described above, before it reverted to form! 

Info requested:

Download 3.69 mbps

Upload 0.39 mbps

ping 30 ms

Ping 39ms 

Jitter 11ms

IP 91.84.66.206

traceroute 212.183.133.177
traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
1 192.168.0.1 (192.168.0.1) 28.818 ms 20.242 ms 3.273 ms
2 lo0_ecldsl-bba1.gs1.eclipse.net.uk (82.153.1.65) 29.019 ms 21.740 ms 21.857 ms
3 86.54.135.72 (86.54.135.72) 21.208 ms 30.440 ms 23.546 ms
4 lndgw2.arcor-ip.net (195.66.224.124) 23.548 ms 24.980 ms 22.192 ms
5 85.205.0.93 (85.205.0.93) 33.153 ms 25.121 ms 24.760 ms
6 * *

Please help!