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Solution

Version 3 VSS Lights (Power - flashing, Internet - off, In Service - orange, In Use - orange)

Retired-Lee
Moderator (Retired)
Moderator (Retired)

‎10-01-2013 03:46 PM - last edited on ‎14-07-2014 05:29 PM by Moderator (Retired)

This thread has been created to discuss and troubleshoot the version 3 Sure Signal when the light sequence is as follows:

 

  • Power: Flashing
  • Internet: Off
  • In Service: Solid Orange
  • In Use: Solid Orange

 

Cause

 

This light sequence indicates the Sure Signal's not active and it has been unable to authenticate on the Vodafone network

 

Troubleshooting

 

Please restart your Sure Signal. If the symptoms continue please add the following details to this thread:

 

  • Your speed test results from here
  • Your ping test results from here
  • Your external IP address from here
  • Your Sure Signal serial number
  • The results of a traceroute

 

Traceroute command:

On a PC:

  1. Click on Start and select Run
  2. Type CMD into the Run box and press enter/click ok
  3. A black box will appear
  4. In this box type tracert 212.183.133.177 press Enter
  5. Paste the output of this command into your reply

 

On a Mac:

  1. Open Terminal (Applications, Utilities)
  2. Type 'traceroute 212.183.133.177'
  3. Press Enter

 

This will help us get the quickest possible resolution for you.

Thanks

LeeH

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2,480 REPLIES 2,480

Retired-James
Moderator (Retired)
Moderator (Retired)
In response to Rykaro

‎07-05-2013 03:10 PM

Hi Rykaro,

 

Can you confirm what router you are using as I can’t see this in any of your posts?

 

James

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Rykaro
2: Seeker
2: Seeker
In response to Retired-James

‎07-05-2013 03:15 PM

Hi James,

 

Quote: "If it helps, I'm using a Cisco ASA5505 and I have the inspect ipsec-pass-thru command added to my policy-map (which is mentioned elsewhere on the forum)."

 

Hope that helps.

 

Many thanks,

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Retired-Lee
Moderator (Retired)
Moderator (Retired)
In response to Rykaro

‎08-05-2013 09:10 AM

Hi there Rykaro,

 

Apologies James missed that information.

 

Have you tried the VSS on another connection such as a friend, relative or neighbours broadband connection? Is it possible for you to try another router?

 

Thanks,

 

LeeH

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IanDaviesGMGB
2: Seeker
2: Seeker

‎08-05-2013 10:23 AM

Tech Team,

 

I have a Sure SIgnal running on our corporate network but it can't\won't connct.

 

the following has been opened on the firewall:

 

212.183.133.177 212.183.133.178 - Port IP 50
212.183.133.179 - Port UDP 4500
212.183.131.128/26 - Port UDP 500

212.183.133.181 212.183.133.182 212.183.131.128/26 - Port UDP 123

 

speedtest is showing 6.4 down and 0.68 up

pingtest fails

Public IP is 194.72.96.226

 

C:\Windows\System32>ping 212.183.133.177

Pinging 212.183.133.177 with 32 bytes of data:

Request timed out.

Request timed out.

Request timed out.

Ping statistics for 212.183.133.177:     Packets: Sent = 3, Received = 0, Lost = 3 (100% loss),

 

H:\>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177] over a maximum of 30 hops:

1    <1 ms     1 ms     1 ms  10.40.81.1  

2    45 ms    40 ms    40 ms  buildbase1-hg1.reading.broadband.bt.net [217.41. 144.200]  

3    40 ms    39 ms    44 ms  217.41.144.130  

4    42 ms    43 ms    43 ms  217.41.144.234  

5    43 ms    43 ms    43 ms  10.40.0.245  

6    43 ms    44 ms    43 ms  10.40.0.251  

7   100 ms    57 ms    50 ms  82-198-132-153.nethop.ie [82.198.132.153]  

8    93 ms    81 ms    61 ms  82-198-157-133.nethop.ie [82.198.157.133]  

9    88 ms    66 ms    90 ms  82-198-157-134.nethop.ie [82.198.157.134]  

10   165 ms    96 ms    70 ms  10.102.0.5  

11    72 ms    70 ms   127 ms  193.95.151.195  

12     *        *        *     Request timed out.  

13    61 ms   102 ms    60 ms  teng0-0-0-0.core002.cwt.btireland.net [193.95.12 9.5]  

14    60 ms    61 ms    60 ms  ge1-1-0.br001.cwt.btireland.net [193.95.129.61]

15    75 ms    85 ms    85 ms  195.66.224.209  

16   102 ms    95 ms    92 ms  85.205.116.2

17     *        *        *     Request timed out.  

18     *        *        *     Request timed out.  

19     *        *        *     Request timed out.

20     *        *        *     Request timed out.  

21     *        *        *     Request timed out.  

22     *        *        *     Request timed out.  

23     *        *        *     Request timed out.  

24     *        *        *     Request timed out.

25     *        *        *     Request timed out.

26     *        *        *     Request timed out.  

27     *        *        *     Request timed out.  

28     *        *        *     Request timed out.  

29     *        *        *     Request timed out.

30     *        *        *     Request timed out.

 

is there anyway I can acces the VSS remotely as it is in Nottingham and I am based in Oxford?

 

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Sukhi
Moderator (Retired)
Moderator (Retired)
In response to IanDaviesGMGB

‎09-05-2013 08:18 AM

Hi IanDaviesGMGB

 

Welcome to the eForum :Smiling:

 

Your traceroute looks ok, so that I can take a closer look can you let me know the serial number?

 

Thanks

 

Sukhi

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IanDaviesGMGB
2: Seeker
2: Seeker
In response to Sukhi

‎10-05-2013 01:45 PM

Any Further Update?

 

As stated in earlier reply:

 

The serial number is 40130613249
Post code of site is NG16 2TA

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IanDaviesGMGB
2: Seeker
2: Seeker

‎09-05-2013 03:27 PM

Sorry Sushi,

The serial number is 40130613249
Post code of site is NG16 2TA
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Retired-Andy
Moderator (Retired)
Moderator (Retired)
In response to IanDaviesGMGB

‎10-05-2013 05:28 PM - edited ‎10-05-2013 05:30 PM

Hi IanDaviesGMGB,

 

Thanks for the information you’ve provided, I can see that you had a resync of your device on 8/5/13.

 

Despite this, it’s still not showing as having connected to our servers since 1/5/13 at 09:25.

 

I’ve taken another look at your first post and the failure of the ping test does give an indication of a possible cause.

 

The test failure suggests that there is something preventing the Sure Signal from getting an internet connection.

 

I can see that you’ve opened certain ports on the firewall but the ping failure shows that there’s still an issue.

 

Do you have access to the firewall logs to see if they shed any light as to what’s been blocked?

 

Thanks,

 

Andrew

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IanDaviesGMGB
2: Seeker
2: Seeker
In response to Retired-Andy

‎13-05-2013 10:33 AM - edited ‎13-05-2013 10:36 AM

Andew,

 

pingtest.net won't work because port 8080 is blocked globally across the network.

 

we are seeing the following being dropped:

 

Date:13May2013
Time:10:11:41
Interface:eth1c0
Origin:gragw1
Type:Log
Action: Drop
Service:IKE (500)
Source Port:IKE (500)
Source:10.40.81.113
Destination:cluster14.vap.vodafone.co.uk (88.82.13.171)
Protocol:udp

 

Number: 1573955
Date:13May2013
Time:10:20:45
Interface: eth1c0
Origin:gragw1
Type:  Log
Action: Drop
Service:  ntp-udp (123)
Source Port: 50124
Source:10.40.81.113
Destination: 88.82.13.173
Protocol:udp

 

these IP addresses didn't appear in he document I was given some weeks ago, is this one of the sure signal IP addresses?

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markporter
2: Seeker
2: Seeker
In response to IanDaviesGMGB

‎13-05-2013 10:45 AM

Hi, i'm still having problems with mine. i've reset and still no joy. are there any checks you can do from your end to see if the correct ports are open?

thanks

mark

 

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