Version 3 VSS Lights (Power - flashing, Internet - off, In Service - orange, In Use - orange)

[gchalliday]

The issue you’re experiencing: Suresignal not working

What light sequence you're seeing: (Power - flashing, Internet - off, In Service - orange, In Use - orange)
Your speed test results from here. 74.4Mb download /18.56Mbs upload 
Your external IP address from here.82.69.3.152

Your Sure Signal serial number: 42151572304

The results of a traceroute.

VSS Traceroute command

Paste the output of this command into your reply.

Glenns-Mac-mini:~ glennhalliday$ 212.183.133.177 

-bash: 212.183.133.177: command not found

Glenns-Mac-mini:~ glennhalliday$

[Rahim]

@gchalliday I've checked your serial number and can see your Vodafone Sure Signal hasn't contacted our server in a long period of time. 

I've resynced your device to help resolve the issue. Please allow 6 hours to pass before resetting your device. 

If you could could also kindly check the physical connection between your Vodafone Sure Signal and your router. 

You'll need to try a different Ethernet cable if you continue having issues after the reset.