cancel
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

Vodafone 785 Smart 4 mini

Rubbish2015
1: Seeker

I cant make or receive calls since this morning. The phone goes blank when I try to make a call or receive one. The call doesnt get logged into my call log either. What should I do?

2 REPLIES 2

BandOfBrothers
17: Community Champion
17: Community Champion

Does this happen everywhere or at home ?

 

Can you please check if you've not already done so what the Vodafone Network Mast Status Checker is reporting for your area.
*
Your masts may show as OK so Please also use the Zoom out feature in the map to check surrounding masts for issues.
*
https://www.vodafone.co.uk/explore/network/uk-coverage-map/index.htm

 

Try turning the phone Off , remove sim and wipe it and re insert and turn it back On to reset connection. 

 

 

Tips. 

 

Can you try your sim in another phone as a process of elimination. 

 

Check with Vodafone that you have no restrictions placed on your account. 

Current Phone  >

Samsung Galaxy s²⁴ Ultra 512gb.

 

 

AnnS
17: Community Champion
17: Community Champion

@Rubbish2015

 

It sounds like there is a problem with your phone.  

 

The first thing to do is to try the SIM in an alternative phone.  If this is not convenient, take the phone into a Vodafone Store, the staff will be able to test the phone and, if necessary, arrange for a repair.