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11-12-2015 12:26 PM
I cant make or receive calls since this morning. The phone goes blank when I try to make a call or receive one. The call doesnt get logged into my call log either. What should I do?
11-12-2015 12:33 PM
Does this happen everywhere or at home ?
Can you please check if you've not already done so what the Vodafone Network Mast Status Checker is reporting for your area.
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Your masts may show as OK so Please also use the Zoom out feature in the map to check surrounding masts for issues.
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https://www.vodafone.co.uk/explore/network/uk-coverage-map/index.htm
Try turning the phone Off , remove sim and wipe it and re insert and turn it back On to reset connection.
Tips.
Can you try your sim in another phone as a process of elimination.
Check with Vodafone that you have no restrictions placed on your account.
Current Phone >
Samsung Galaxy s²⁴ Ultra 512gb.
11-12-2015 12:58 PM
It sounds like there is a problem with your phone.
The first thing to do is to try the SIM in an alternative phone. If this is not convenient, take the phone into a Vodafone Store, the staff will be able to test the phone and, if necessary, arrange for a repair.