Vodafone K3565 Dongle - I'm Getting RAS Error 619 When Trying To Connect

[jfsebastien]

I purchased this device last night and struggled to get it installed on my windows XP laptop.

After much searching I managed to download the latest version of the software (9.4.6) and get windows to see the device.

However once I try to connect I get RAS error 619.

I have tried to uninstall this version of the software and install 9.3.5.11690 and I still get the same error.

Can anyone shed any light on this?

[Retired-Jon_V]

Hi jfseb,

The full version of our software is usually preconfigured for Contract rather than Pay-as-you-Go, both of which use slightly different settings. I believe it is that which is causing this error.

To resolve, go to Manage Connections > View > Add New
Click on the APN tab and enter the following settings:

APN: ppbundle.internet
Username: web
Passowrd: web

Save the new connection under a name of your choice, and then re-test the connection.

Let me know if you're still having problems

Jon

eForum Team

[jfsebastien]

Your amazing colleague from the newark call center, Simon, came out to my house and sorted it for me. His knowledge was extremely helpful.

He is a credit to your company.