Hi Geshe and welcome to the eForum
I'm sorry to hear that you are having problems with this. Unfortunately this forum is for Vodafone UK customers with Vodafone UK products. I'm afraid I am unable to support you on a product that we do not sell. The best way to get this resolved would be to ask to speak to the Technical department for your network and I'm sure they'll be able to support you through the set up process for this.
Sorry about that. If anybody else on the forum has any experience with this and is able to help I'm sure they'll be along shortly.
Thanks
Wayne
eForum Team