Vodafone Sure Signal 3 not working with BT Business Hub 5 (BT Infinity)

[herbie_skeete]

Power - flashing, Internet - off, In Service - orange, In Use - orange.

I bought the Sure Signal 3 today to replace one I had for years that worked with BT ADSL but which wouldn't work with BT Infinity.

I have seen conflicting statements on this forum as to whether Sure Signal of whatever variety works with BT Infinity.

If BT/Vodafone cannot get their act together, a complaint to OFCOM is on the cards.

[jhopkins]

I was told by the Vodaphone salesman that  the SSV3 is incompatible with BT internet. He told me that I would have to contact BT and request them to 'open the ports' on my router. I did contact them ....they told me that A) they could not  open the ports  from their end , B)  as I don't  use  a BT router I would have to contact Netgear in the US and  ask for their help and C) whatever  make of router I use, I would have to open the ports  on it myself....I  have no idea  what a  port is !!

I also notice that you supplied  the  required  data to the 'tech team' on 17th. I was  told  by a  moderator that I had to be patient  as it could  take up to 48 hours  to get a response  from a techie....did I miss something in his statement? This site  is simply a  very poor  piece  of window dressing run by  'technical people' who probably do tele-sales for double glazing when they're not on here. I have been unable to use  my mobile phone  anywhere  in or near my house  for 52  days  now....all my efforts  to  seek help  on here,  on the phone  or  at  mobile phone  shops or with my ISP  have proved  in vain. Vodaphone continue to collect their  monthly  fees .  despite the fact that their  goods are not  ( in the  words of UK  law) 'not of merchantable quality'.I could not be more furious or disgusted.

[hater_of_sheep]

the internet supplier is fairly immaterial, my actual line is BT, leased by my ISP.

A port is the equivalent of a door address; there are lots of things that your computer can do on the internet, web browsing, SureSignalling, File Transfers etc. so to make sure things are getting to where they want, you broadcast an IP which leads to you, and then use a 'port' so that the traffic goes to the right place.

As you have a netgear, do you know what model it is? I can see if I can talk you through port forwarding, but I can assure you it will do no good.  Do you have a white box like described earlier in this thread that coonnects to the phone line?  If so, THAT is the cause of your problems...

I got my Billion off eBay for £40 to replace my 'white box' - money well spent I think since my ISP and Vodafone wash their hands of this issue.

(at this stage, I will point out I am in no way affiliated with Vodafone, BT, Billion nor Netgear!)

[jhopkins]

Thanks for yours. My Netgear is an N600 Dual Band ( Netgear 42). The  white boxes  you mention ( I presume you mean the microfilters as there are no other  white boxes...excsept the SS of course) I had understood  were  essential so that different devices  don't  interfere  with each other. Or are you saying  removing it  will make  everything OK?

[hater_of_sheep]

no! don't remove the microfilters - they are ineed required

I will just confirm my understanding of your setup:

- BT ADSL non-fibre broadband

- You have microfilters on each phone point and can access the internet with no obvious drop-outs

- The router is plugged into the microfilter which is plugged into the main phone socket in the house with no other extension

- The SureSignal is then connected to the Netgear router by cable and should be red light solid and flashing lights 2,3, and 4?

[jhopkins]

That's correct..there  are  other  phone extensions but they aren't in use. The  light sequences we get are..

SS!  lights  1&3  flash, then light2, then 1&3 then 2  etc

SS3...Red light solid...first white  light  slowly flashes  on and off continuously....no other lights

SS1 worked  for  a number of years then stopped at end of 2014. I have tried  different  power adaptor and  different  cable and rebooted  SS and  router.

[hater_of_sheep]

My story is much the same, SS1 went off last November and SS3 sat with light flashing for weeks until I replaced my BT router.

We will do this in baby steps:

(I am using https://www.youtube.com/watch?v=kXwRVg4gadg as reference)

- You will need the network address off the SureSignal - will look like AA:00:00:00:00:A0

- You will need your router IP - I imagine it wil be 10.0.0.1

- Log in to the router - open up your internet browser (Internet Explorer, Firefox, Chrome, etc) and where you would normally put a web address put in thse numbers and press enter

- Click 'Attached Devices'

- Note the IP of the device with the MAC matching your SureSignal, probably 10.0.0.3 or similar

- Click Advanced at the top, then on the left 'Port Forwarding'

- the port forwarding table should be empty at this point

- Click the 'Add Custom Service' at the bottom

- For each port / set of ports change the entries to match and click apply, I would call the services SS1, SS2, SS3, etc

• 8 – TCP/UDP                 (All routers)
• 50 – TCP/UDP               (All routers)
• 53 – TCP/UDP               (Virgin Super Hubs)
• 67 – UDP                      (Virgin Super Hubs)                                                    
• 68 – UDP                      (Virgin Super Hubs)                                        
• 123 – UDP                    (All routers)     
• 500 – UDP                    (All routers)     
• 1723 – TCP/UDP           (BT Home Hubs)          
• 4500 – UDP                   (All routers)     
• 33434 – 33445 – UDP    (Virgin Super Hubs)

Leave the match incoming ports ticked and the IP address to forward to is the one you found for the SureSignal  earlier

Congratulations, your port forwarding is set up!

Although I don't expect this to make it work, it's worth a go - I had to do this to get incoming calls on mine

I can't think of anything else to try I'm afraid... if I think of anything else I'll reply again

[jhopkins]

Thank you for the baby steps.

What is the network address of the SS

What is a router IP

How do I log in to the  router

What is a MAC

After that you lost me completely.

Maybe  foetal steps  might be more  appropriate  than baby ones.

[hater_of_sheep]

ok...

--What is the network address of the SS

if you unplug the suresignal and look on the back there will be a MAC or Network Address which is 6 sets of 2 digits, make a note of this

--What is a router IP

on the router there will be a sticker with the details on, username, password and some numbers, probably 10.0.0.1 or 192.168.1.1

--How do I log in to the  router

put the numbers into the web browser (any of Internet Explorer, Firefox, Chrome etc) where you would normally put a web address, like www.hotmail.com or similar, when you press enter a popup or login page will appear asking for a username and password, these shou;d be the same as the ones you saw on the sticker earlier

--What is a MAC

Not that it really matters for this tutorial, but a MAC is a unique identifier for every single networking thing, in this case...

--After that you lost me completely.

If you watch the YouTube video I linked to (https://www.youtube.com/watch?v=kXwRVg4gadg) things will hopefully be close enough to your setup so that you can muddle through, the bits with cmd to find your IP aren't really necessary, but the bit on port forwarding should help you massively

[cdwharton]

I've just upgraded to BT Infinity (BT Business Hub 5) and the Sure Signal 3 fails to work.

Any solid solutions out there?

[jeffkinn]

There are no solutions - they aren't compatible for some reason. You'll need to get a different router.