Vodafone Sure Signal 3 not working with BT Business Hub 5 (BT Infinity)

[herbie_skeete]

Power - flashing, Internet - off, In Service - orange, In Use - orange.

I bought the Sure Signal 3 today to replace one I had for years that worked with BT ADSL but which wouldn't work with BT Infinity.

I have seen conflicting statements on this forum as to whether Sure Signal of whatever variety works with BT Infinity.

If BT/Vodafone cannot get their act together, a complaint to OFCOM is on the cards.

[cdwharton]

Oh... is that the official line? No workarounds?

What is the best router to get which works with the sure signal?

[jeffkinn]

Not sure it's official as such - I'm a customer just like you - but this has been discussed on the forum many times and it's always the same. I have a Home Hub and that works fine on my domestic Infinity connection but business connections are different.

Not sure what else to recommend. Someone else in the community might be able to suggest something.

[hater_of_sheep]

if you read back through this very thread, there are at least 2 recommendations for routers and instructions on what things you might need to configure.

[herbie_skeete]

I junked the BT router and got a Billion BiPAC 8800AXL.

It works.

[jeffkinn]

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@jhopkins wrote:

I was told by the Vodaphone salesman that  the SSV3 is incompatible with BT internet. 

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For the record this is wholly untrue. I have an SS3 working perfectly with BT Infinity as did the V2 before it until it broke.

I have done nothing to configure it with my Home Hub (latest version) and did not need to open any ports.

[jhopkins]

I repeat...the Vodaphone  regional Suresignal 'expert' told  me by phone that SS3 is incompatible with BT  without  'opening ports' on my router. BT ( my ISP) have told me the same. I don't see what either  company  would gain  by telling me this if it was  not true.

[jeffkinn]

If they said it I'm sure it's because they believe it to be the case. I'm telling you as a fellow customer with no axe to grind in any direction that it categorically isn't true in all cases. My SS3 works perfectly with my BT Home Hub 5 on BT Infinity and required no configuration from me or the opening of any ports.

[jhopkins]

And mine  does not...period. And I thought I had  said that I don't  have a  BT home hub. Also, the fact that they  believe  it to be true  doies  not mean it is. As someone  who had  no troubles  connecting, you  stand  alone on this  forum.

[jeffkinn]

I've had other routers on the same connection and they also worked perfectly (Netgear and Draytek). And given that BT is the predominant supplier of broadband in this country and there are tens of thousdands of Sure Signals out there, it's hardly likely that I'm a single case where it happens to work.

There are clearly cases where people have problems (forums are only there for people who have problems) but the vast majority of users don't have any issues.

My point was to  highlight to you and anyone else reading that Vodafone Sure Signals and BT broadband ARE compatible.

Good luck getting your issues resolved.

[herbie_skeete]

As advised by hater_of_sheep, I swopped out the BT Business Hub 5 for the Billion BiPAC 8800AXL. It arrived this afternoon and the SS3 worked first time.

Thanks hater_of_sheep!