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Solution

Vodafone Sure Signal 3 not working with BT Business Hub 5 (BT Infinity)

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herbie_skeete
4: Newbie

‎16-02-2015 09:07 PM

Power - flashing, Internet - off, In Service - orange, In Use - orange.

 

I bought the Sure Signal 3 today to replace one I had for years that worked with BT ADSL but which wouldn't work with BT Infinity.

 

I have seen conflicting statements on this forum as to whether Sure Signal of whatever variety works with BT Infinity.

 

If BT/Vodafone cannot get their act together, a complaint to OFCOM is on the cards.

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hater_of_sheep
3: Seeker
3: Seeker
In response to herbie_skeete

‎17-02-2015 11:38 PM

This post says the latest firmware rollout might have broken a couple of things:

 

https://community.bt.com/t5/Other-Broadband-Queries/Home-Hub-5-VPN-issues-after-firmware-upgrade/td-...

 

and this one says there is an 'Allow all Applications' option..? (inbound, bottom of the list)

 

http://btbusiness.custhelp.com/app/answers/detail/a_id/10868/~/using-the-bt-business-hub-with-vpn

 

Sorry I can't be more help, but if you want a quick fix, get your hands on something like a Billion 8800NL (I only suggest this one as it is the one I ended up going for, I think the Asus N66U will work too, and probably thousands of others...), put in your username and password, if everything starts working you can keep it, otherwise send it back under your cooling off period - distance selling regulations can be handy :Smiling:

 

There is also the Billion 8800 AXL, which is better spec'd if you need the extra performance.

 

Or you could wait for BT to figure out how not to break things, personally I like the fact they can't meddle with my router...

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hater_of_sheep
3: Seeker
3: Seeker
In response to herbie_skeete

‎22-02-2015 06:39 PM

great, I am glad it was so 'easy' :Smiling:

 

Please click 'thanks' on a post... you never know I might get guru status on here one day!

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herbie_skeete
4: Newbie
In response to hater_of_sheep

‎22-02-2015 06:50 PM

Done.

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hater_of_sheep
3: Seeker
3: Seeker
In response to herbie_skeete

‎22-02-2015 07:55 PM - last edited on ‎23-02-2015 04:57 PM by Moderator (Retired)

I had to set up port forwarding to get incoming calls on mine - if you need to there is a decent guide on portforward:

(Removed in line with House Rules)

 

The main difference between the guide and our router is the Virtual Servers is in the NAT option under configuration, the rest of the guide seems to read OK :Smiling:

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jhopkins
4: Newbie
In response to hater_of_sheep

‎23-02-2015 08:26 PM

I have returned  my SSV3 to the Vodaphone shop where I bought it last week, Despite  the official line that they are  unavailable at the  moment, mine  took  just 12  hours to arrive at the shop after I had ordered it...and  the  staff said 'what shortage?'. I have  received  a  full refund as it will not  work  without  my  becoming a  computer  technician ( and  probably  wrecking  every other  function on my  router).....and I will be  seeking  to leave  Vodaphone at the  earliest  possible  opportunity. When I hear that O2  have  a  simple  phone app that offers  the  same  function  as  this  technological nightmare ( aka SSV3) ,  my  future  choice  is clear. The customer  service  offered  by this company is worse  than a disgrace. If I had  treated  my clients  this  way, my business would  have  folded  within a week.

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