Vodafone Sure Signal 3

[KathrynD]

I looked at your 'Trouble Shooting - please read first' but it doesn't cover the issue I have.

I have a steady Red light and a slow flashing White Internet light (nothing else) and it's been like that for 24 hours now.

• Download speed is 10.5
• Upload speed is .8
• All other internet devices work as expected
• S/N of Sure signal is 40131955821

I now cannot use my mobile as reception in my area (NN12 7SE) is so awful.

Grateful for your advice.

Kathryn

[Retired-Ian_]

Hi @KathrynD 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Ian

[KathrynD]

Ping 37ms

Download 7.83mbs

Upload 0.74mbs

Ping 66ms

Jitter 6ms

Packet Loss - unable to perform due no Java (I don't think that is true at all - Apple Mac running Yosemite)

IP Address 109.157.84.54

Your Tracert requestis not applicable - for me I think it is traceroute?

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

 1  bthomehub (192.168.1.254)  8.181 ms  3.669 ms  1.825 ms

 2  217.32.141.149 (217.32.141.149)  24.407 ms  23.685 ms  25.598 ms

 3  217.32.141.222 (217.32.141.222)  26.615 ms  31.838 ms  65.088 ms

 4  212.140.235.82 (212.140.235.82)  27.875 ms  27.654 ms  33.596 ms

 5  31.55.164.207 (31.55.164.207)  30.365 ms  27.330 ms  27.737 ms

 6  31.55.164.109 (31.55.164.109)  27.279 ms  37.053 ms  28.921 ms

 7  acc2-10gige-0-5-0-6.bm.21cn-ipp.bt.net (109.159.248.228)  28.965 ms

    109.159.248.213 (109.159.248.213)  26.954 ms

    109.159.248.209 (109.159.248.209)  33.106 ms

 8  109.159.248.48 (109.159.248.48)  35.249 ms

    core1-te0-3-0-16.ilford.ukcore.bt.net (109.159.248.156)  38.655 ms

    core1-te0-15-0-17.ealing.ukcore.bt.net (109.159.248.34)  35.158 ms

 9  peer1-xe4-0-1.telehouse.ukcore.bt.net (213.121.193.148)  35.480 ms

    core1-pos7-0.bletchley.ukcore.bt.net (194.72.31.145)  64.769 ms  32.439 ms

10  lndgw2.arcor-ip.net (195.66.224.124)  74.633 ms  40.407 ms  39.930 ms

11  85.205.0.86 (85.205.0.86)  33.346 ms  34.272 ms  33.075 ms

12  *

Serial Number - sorry after around 30 attempts it is now running and if I take it out to find the serial number I'll be here literally all night trying to get it back up and working.  It connects about once in 30 attempts at the moment.

[KathrynD]

Found serial number via a different route - 40131955821

[Retired-Laura]

Hi @KathrynD

Thanks for the information posted.

Looking at the light sequence that you’re describing, the Vodafone Sure Signal is initialising.

Please can you ensure that the IPSEC setting has been selected on the router settings? If you’re unsure on how to do this, please contact your internet service provider.

Cheers,

Laura

[KathrynD]

OK - it came back and was working. Now I find that the SS3 is indicating it is working (Steady Red and steady white lights) but there is seemingly no 3G signal after four days of working. I have two phones (a Blackberry and an iPhone 5 - IoS 8.1.1). Despite restarting the router BT Home Hub 4) and the SS3 with both up and running I have no 3GS signal,on either telephone which indicates the issue is not with the phones as both fail to connect. It is either the SS3 has died after less than a year or there's a more serious issue with yourselves. Please advise as £100 SS3 should lreasonably last longer than 12 months.

[KathrynD]

I have now restarted everything again (lost count of the number of times). The VSS is connected to my home network on IP address 198.168.1.68 but it will not connect to Vodafone seemingly. The Internet light has remained slow flashing for an hour or so but I cannot find out how long I can expect this to continue - it's not in your list of possible light sequences as far as I can see - in the past it has been a max of 10 mins. I am getting very fed up with this expensive device which just doesn't seem to work as I reasonably think it should.

[KathrynD]

I think I may have resolved the issue this morning. After reading this information - There are a few other technological gripes. The Sure Signal is well-documented to cause crippling interference if placed within a metre or so of a Wi-Fi router – not a huge problem, but inconvenient if you already have all your networking devices in one cupboard or shelf, or live in a tiny London flat. - I moved my router (BT Home Hub 5) half a metre further away from the Sure Signal and the 3G signal came back with indecent haste. So it seems that possibly one of the frequencies on the BT HH5 may be 'interfering' with the ability of the Sure Signal to broadcast a 3G signal. Does that seem reasonable? I'll monitor things over the next couple,of days and see if the errors return or if the 3G signal remains stable.

[KathrynD]

It worked just fine for just over 24 hours and is now not broadcasting a 3G signal - neither phone (BlackBerry or iPhone 5 can find a signal).  Full reboot of router and VSS3 produces nothing new - no 3G signal again.  I have run what I think is the MAC equivalent of pathping which is below (why can I not attach the file?) which doesn't seem to me to indicated errors.  I am running out of ideas - perhaps you could resync the Sure Signal for me?

1 api (192.168.1.254) 35.963 ms 53.859 ms 2.336 ms 42.102 ms 1.712 ms 1.785 ms * 29.514 ms 30.359 ms 10.794 ms 42.139 ms 1.663 ms * 26.109 ms 78.850 ms 2.614 ms 1.696 ms 1.548 ms * 30.541 ms 55.927 ms 2.711 ms 5.509 ms 1.694 ms * 74.992 ms 4.448 ms 1.612 ms 2.630 ms 2.455 ms (13% loss)
2 217.32.141.149 (217.32.141.149) 23.991 ms 25.465 ms 24.481 ms 24.572 ms 27.549 ms 75.512 ms 24.892 ms 24.603 ms 24.426 ms 24.391 ms 23.823 ms 24.436 ms 26.526 ms 25.513 ms 29.746 ms 29.931 ms 28.484 ms 118.089 ms 28.265 ms 24.255 ms 24.080 ms 24.906 ms 35.308 ms 24.877 ms 24.099 ms 24.553 ms 24.175 ms 23.843 ms 28.025 ms 24.968 ms (0% loss)
3 217.32.141.206 (217.32.141.206) 28.346 ms 27.400 ms 65.151 ms 24.407 ms 38.087 ms 84.627 ms 24.679 ms 25.863 ms 29.326 ms 32.219 ms 44.300 ms 24.488 ms 25.204 ms 23.548 ms 24.256 ms 24.842 ms 24.148 ms 24.375 ms 25.360 ms 30.726 ms 64.968 ms 153.524 ms 24.918 ms 24.985 ms 34.685 ms 152.883 ms 24.636 ms 24.499 ms 24.327 ms 25.469 ms (0% loss)
4 212.140.235.82 (212.140.235.82) 33.433 ms 28.057 ms 28.138 ms 27.442 ms 27.212 ms 29.806 ms 72.540 ms 29.144 ms 33.799 ms 49.963 ms 39.199 ms 27.680 ms 28.001 ms 27.978 ms 28.021 ms 27.340 ms 51.012 ms 61.519 ms 28.829 ms 28.151 ms 28.079 ms 43.132 ms 41.353 ms 72.931 ms 29.088 ms 67.402 ms 36.979 ms 27.998 ms 29.588 ms 27.767 ms (0% loss)
5 213.120.182.69 (213.120.182.69) 28.411 ms 46.095 ms 28.273 ms 28.555 ms 27.598 ms 33.674 ms 37.642 ms 29.144 ms 87.135 ms 33.464 ms 38.826 ms 27.827 ms 28.925 ms 28.583 ms 27.734 ms 30.820 ms 32.536 ms 42.031 ms 44.061 ms 27.868 ms 27.700 ms 28.685 ms 27.820 ms 30.298 ms 32.214 ms 28.405 ms 35.362 ms 55.746 ms 53.851 ms 29.162 ms (0% loss)
6 31.55.164.109 (31.55.164.109) 28.027 ms 28.234 ms 27.846 ms 29.297 ms 39.984 ms 64.351 ms 27.629 ms 28.088 ms 28.072 ms 28.769 ms 27.825 ms 28.404 ms 28.649 ms 41.402 ms 115.025 ms 28.453 ms 28.227 ms 28.586 ms 28.309 ms 30.800 ms 32.020 ms 64.713 ms 28.964 ms 35.286 ms 63.290 ms 30.505 ms 28.287 ms 29.298 ms 34.631 ms 48.773 ms (0% loss)
7 acc2-10gige-0-5-0-4.bm.21cn-ipp.bt.net (109.159.248.224) 129.197 ms
109.159.248.215 (109.159.248.215) 75.122 ms
109.159.248.213 (109.159.248.213) 29.421 ms
109.159.248.223 (109.159.248.223) 27.880 ms
109.159.248.193 (109.159.248.193) 31.011 ms
acc2-10gige-0-3-0-7.bm.21cn-ipp.bt.net (109.159.248.246) 28.808 ms
109.159.248.189 (109.159.248.189) 30.077 ms
acc2-10gige-0-2-0-4.bm.21cn-ipp.bt.net (109.159.248.232) 28.090 ms
acc2-10gige-0-3-0-3.bm.21cn-ipp.bt.net (109.159.248.242) 60.008 ms
109.159.248.197 (109.159.248.197) 28.353 ms
acc2-10gige-0-5-0-6.bm.21cn-ipp.bt.net (109.159.248.228) 43.358 ms
109.159.248.209 (109.159.248.209) 105.646 ms
109.159.248.215 (109.159.248.215) 122.059 ms
acc2-10gige-0-3-0-5.bm.21cn-ipp.bt.net (109.159.248.244) 28.671 ms
109.159.248.215 (109.159.248.215) 27.883 ms
109.159.248.201 (109.159.248.201) 27.860 ms
acc2-10gige-0-5-0-5.bm.21cn-ipp.bt.net (109.159.248.226) 29.409 ms
109.159.248.195 (109.159.248.195) 28.653 ms
acc2-10gige-0-2-0-4.bm.21cn-ipp.bt.net (109.159.248.232) 38.093 ms
acc2-10gige-0-3-0-3.bm.21cn-ipp.bt.net (109.159.248.242) 65.254 ms
acc2-10gige-0-5-0-7.bm.21cn-ipp.bt.net (109.159.248.230) 27.848 ms
109.159.248.203 (109.159.248.203) 66.179 ms
109.159.248.199 (109.159.248.199) 80.422 ms
acc2-10gige-0-5-0-4.bm.21cn-ipp.bt.net (109.159.248.224) 50.881 ms
109.159.248.193 (109.159.248.193) 28.128 ms
acc2-10gige-0-2-0-4.bm.21cn-ipp.bt.net (109.159.248.232) 27.802 ms
109.159.248.189 (109.159.248.189) 33.318 ms
109.159.248.187 (109.159.248.187) 31.613 ms
109.159.248.189 (109.159.248.189) 32.817 ms
109.159.248.219 (109.159.248.219) 28.134 ms (0% loss)
8 core2-te-0-15-0-0.ilford.ukcore.bt.net (109.159.248.14) 37.180 ms
core1-te0-15-0-7.ilford.ukcore.bt.net (109.159.248.146) 35.617 ms
core1-te0-4-0-4.ealing.ukcore.bt.net (109.159.248.4) 64.215 ms
core1-te0-13-0-17.ilford.ukcore.bt.net (109.159.248.172) 40.262 ms
core2-te0-13-0-17.ilford.ukcore.bt.net (109.159.248.46) 41.139 ms
core1-te0-3-0-16.ilford.ukcore.bt.net (109.159.248.156) 34.554 ms
core1-te0-13-0-17.ilford.ukcore.bt.net (109.159.248.172) 89.659 ms
109.159.248.54 (109.159.248.54) 46.498 ms
109.159.248.52 (109.159.248.52) 46.152 ms
109.159.248.140 (109.159.248.140) 37.921 ms
core2-te0-3-0-15.ilford.ukcore.bt.net (109.159.248.26) 42.430 ms
109.159.248.132 (109.159.248.132) 34.210 ms
core1-te0-13-0-17.ilford.ukcore.bt.net (109.159.248.172) 34.284 ms
core1-te0-15-0-17.ealing.ukcore.bt.net (109.159.248.34) 35.543 ms
109.159.248.52 (109.159.248.52) 41.717 ms
core1-te0-15-0-15.ealing.ukcore.bt.net (109.159.248.40) 31.314 ms
109.159.252.212 (109.159.252.212) 33.722 ms
core2-te-0-15-0-0.ilford.ukcore.bt.net (109.159.248.14) 33.708 ms
core2-te0-3-0-14.ealing.ukcore.bt.net (109.159.248.154) 37.043 ms
109.159.252.206 (109.159.252.206) 39.095 ms
core1-te0-13-0-17.ilford.ukcore.bt.net (109.159.248.172) 56.836 ms
core2-te0-15-0-17.ealing.ukcore.bt.net (109.159.248.164) 34.184 ms
core2-te0-15-0-16.ealing.ukcore.bt.net (109.159.248.160) 35.878 ms
core2-te0-15-0-15.ealing.ukcore.bt.net (109.159.248.162) 34.946 ms
109.159.252.206 (109.159.252.206) 34.112 ms 39.716 ms
109.159.252.204 (109.159.252.204) 39.429 ms
109.159.248.50 (109.159.248.50) 44.820 ms
core2-te0-15-0-14.ealing.ukcore.bt.net (109.159.248.170) 38.131 ms
core1-te0-3-0-16.ilford.ukcore.bt.net (109.159.248.156) 36.244 ms (0% loss)
9 peer1-xe3-2-0.telehouse.ukcore.bt.net (109.159.254.205) 38.393 ms
peer1-xe9-1-0.telehouse.ukcore.bt.net (109.159.254.108) 33.446 ms
peer1-xe3-1-0.telehouse.ukcore.bt.net (109.159.254.213) 33.252 ms
peer1-xe3-2-0.telehouse.ukcore.bt.net (109.159.254.205) 53.223 ms
peer1-xe9-1-0.telehouse.ukcore.bt.net (109.159.254.108) 52.417 ms
peer1-xe3-2-0.telehouse.ukcore.bt.net (109.159.254.205) 43.962 ms 37.935 ms
peer1-xe9-1-0.telehouse.ukcore.bt.net (109.159.254.108) 32.722 ms
core2-pos7-1.bletchley.ukcore.bt.net (194.72.31.137) 32.663 ms 32.450 ms
peer1-xe3-2-0.telehouse.ukcore.bt.net (109.159.254.205) 34.109 ms
peer1-xe3-1-0.telehouse.ukcore.bt.net (109.159.254.213) 39.063 ms
core2-pos7-1.bletchley.ukcore.bt.net (194.72.31.137) 55.464 ms
peer1-xe3-1-0.telehouse.ukcore.bt.net (109.159.254.213) 36.430 ms 33.664 ms
peer1-xe3-2-0.telehouse.ukcore.bt.net (109.159.254.205) 33.521 ms
peer1-xe9-1-0.telehouse.ukcore.bt.net (109.159.254.108) 33.643 ms
peer1-xe3-2-0.telehouse.ukcore.bt.net (109.159.254.205) 32.673 ms
core2-pos7-1.bletchley.ukcore.bt.net (194.72.31.137) 38.638 ms 32.388 ms
peer1-xe3-1-0.telehouse.ukcore.bt.net (109.159.254.213) 37.597 ms
peer1-xe9-1-0.telehouse.ukcore.bt.net (109.159.254.108) 72.862 ms
peer1-xe3-1-0.telehouse.ukcore.bt.net (109.159.254.213) 31.919 ms
peer1-xe9-1-0.telehouse.ukcore.bt.net (109.159.254.108) 33.905 ms 31.635 ms
peer1-xe3-2-0.telehouse.ukcore.bt.net (109.159.254.205) 43.099 ms
peer1-xe9-1-0.telehouse.ukcore.bt.net (109.159.254.108) 54.815 ms 34.533 ms
peer1-xe3-1-0.telehouse.ukcore.bt.net (109.159.254.213) 31.748 ms
peer1-xe3-2-0.telehouse.ukcore.bt.net (109.159.254.205) 32.390 ms (0% loss)
10 lndgw2.arcor-ip.net (195.66.224.124) 35.520 ms 37.605 ms 35.273 ms 36.281 ms 45.946 ms 53.813 ms 62.035 ms 33.475 ms 34.233 ms 35.557 ms 89.240 ms 47.645 ms 36.218 ms 37.999 ms 39.202 ms 37.990 ms 38.349 ms 47.274 ms 91.377 ms 105.411 ms 37.158 ms 38.396 ms 40.569 ms 35.480 ms 49.655 ms 34.587 ms 36.585 ms 35.654 ms 37.774 ms 53.942 ms (0% loss)
11 85.205.0.93 (85.205.0.93) 66.676 ms 38.405 ms 151.225 ms 36.953 ms 95.595 ms 35.391 ms 35.851 ms 37.330 ms 35.827 ms 36.558 ms 47.621 ms 41.721 ms 38.296 ms 35.721 ms 36.784 ms 42.513 ms 54.068 ms 44.535 ms 38.033 ms 35.198 ms 36.114 ms 37.652 ms 35.932 ms 36.358 ms 36.412 ms 46.547 ms 36.356 ms 37.376 ms 36.088 ms 36.273 ms (0% loss)
12 * * * *

[Retired-Simon]

Hi @KathrynD

The Sure Signal needs to be at least one metre away from the router as it can cause interference.

As you’re still getting the issue, can you try and different Ethernet cable in a different port on your router?

Thanks,

Simon