main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal

This is a locked archive and content on this page may no longer be up to date. These posts and threads have been archived for reference only.

Archive

Vodafone Sure Signal - Reconnecting

VodafoneUK
Administrator

We’re currently experiencing  issues with inactive Vodafone Sure Signal devices reconnecting to the network. 

 

This is being looked into and will be resolved as soon as possible.

 

We’ll update you once we have more information.

View more options
1 REPLY 1
VodafoneUK
Administrator

This issue has now been resolved. Please accept our apologies for any inconvenience caused.

 

If you’re still experiencing issues, please follow the factory reset procedure below:

 

Sure Signal version 1

 

  • Connect device to internet and power supply

 

  • Press and hold down the reset button (located near the internet port) until end of the process which will be indicated

 

  • Remove the power cable at back of the unit and wait for five seconds

 

  • Reconnect the power cable back to device

 

  • Wait for the LED sequence to flash from top to bottom and back to top

 

  • Wait for five seconds

 

  • Release the reset button

 

  • Within 10 minutes, all the 4 LEDs will start to flash in sequence – 1st & 3rd then 2nd & 4th then 1st & 3rd – with the sequence repeated. This sequence indicates the start of the factory reset procedure.

 

Sure Signal version 2

 

    • Connect device to internet and power supply

     

    • Press and hold down reset button – located near the internet port

     

    • Wait for all the LED (power + 2 white LED) to light up for few seconds (power LED will always remain lit)

     

    • Wait for five seconds

     

    • Release the reset button

    • Within 10 minutes, 2 white LEDs will start flashing continuously – power LED will always remain constant in addition (unless there is an issue with local connectivity)

 

Sure Signal version 3

 

    • Connect device to internet and power supply

     

    • Press and hold down reset button – located near the internet port

     

    • Wait for 20 seconds

     

    • Release the reset button

    • All the LEDs will temporarily switch off for about 10 seconds. The power LED will then light up and remain constant whilst white internet LED flashes continuously.
View more options