Vodafone Sure Signal V2 solid red light only

[khanja]

Hi I have been using my Vodafone Sure Signal V2-V for 2 years now without any problems.

However it has now stopped working entirely and only has the red power light on. Even when I press the reset button only the power light blinks for a couple of seconds after around 30 seconds then goes solid again.

I have checked all connections the SS2 is definetly got and IP address and is passing traffic through the PC port in the back. I have also checked all cables working fine.

speed test results 2.78 mbps down, 033Mbps upload - this is usually higher up in the 6-7mb area but BT say there is no issues in my area - I have a BT Home Hub 3 on ADSL

Your ping test results 67ms, 2ms jitter

Your external IP address from 81.131.213.158

The results of a traceroute.

1  bthomehub (192.168.1.254)  2.872 ms  4.637 ms  1.833 ms
 2  217.32.97.122 (217.32.97.122)  26.490 ms  27.288 ms  27.203 ms
 3  217.32.97.161 (217.32.97.161)  51.069 ms  46.604 ms  27.993 ms
 4  213.1.69.186 (213.1.69.186)  37.102 ms  45.215 ms  34.806 ms
 5  31.55.165.179 (31.55.165.179)  43.299 ms  53.433 ms  35.439 ms
 6  31.55.165.107 (31.55.165.107)  35.987 ms  34.906 ms  35.016 ms
 7  acc1-10gige-0-2-0.mr.21cn-ipp.bt.net (109.159.250.66)  58.247 ms  41.012 ms
    109.159.250.58 (109.159.250.58)  50.140 ms
 8  core2-te0-12-0-4.ilford.ukcore.bt.net (109.159.250.7)  49.580 ms
    core2-te0-13-0-13.ilford.ukcore.bt.net (109.159.250.44)  53.185 ms
    core1-te0-14-0-1.ealing.ukcore.bt.net (109.159.250.22)  44.109 ms
 9  peer1-xe0-0-0.telehouse.ukcore.bt.net (109.159.254.96)  44.105 ms
    peer1-xe3-1-1.telehouse.ukcore.bt.net (109.159.254.217)  42.477 ms  42.189 ms
10  lndgw2.arcor-ip.net (195.66.224.124)  46.371 ms  46.322 ms  47.336 ms
11  85.205.116.2 (85.205.116.2)  55.234 ms  47.849 ms  45.864 ms
12  *

Your Sure Signal serial number: 40120926650

Can you check if it is synced? Anything Else I can do?

[Retired-Kay]

Hi khanja, 

Everything is fine with your traceroute. 

I can see you did a resync and the Sure Signal connected to our servers in the early hours of this morning, can you confirm if it's now working? 

If not please do a reset to see if this helps;

-Hold in the reset button until all lights go solid

-Pull the power lead out with the reset button still pushed in

-Continue to hold down the reset button and reconnect the power lead

-Wait for all lights to come on and then release the reset button

Thanks, 

Kay

[khanja]

Hi odd but it looks like both phones are getting signal now though no other lights are on the box apartfrom the red power light?

[DaveCD]

Hi khanja

I have checked your Sure Signal and all seems well.

The light sequence seems odd though, are you still only seeing the power light? 

DaveCD

[khanja]

Yes definetly still working but still only one red bar - the box was dropped perhaps a loose wire to the LEDs??

[Retired-Andy]

Hi khanja,

It’s great to see that your Sure Signal is working.

It’s a possibility that a wire to the LEDs has come loose in the device.

Luckily, as you’ve found, this won’t affect how the unit works.

Cheers,

Andy