Vodafone SureSignal V3 not working

[gordon4321]

S/N 43163721764

I/P 5.81.200.141

I had SureSignal working in the house, It stopped working - no power light. I bought a new one. It is failing to work - power-flashing, world-solid-orange.

Same symtoms that I had with first one when I first bought it.

Can you please "reset", reinitilaise" or whatever it is that you do, and advise.

Please note old one WAS WORKING - new one is not working. Therefore it is not my setup or IP or cables or IPA or any other of the many sugestions that I have had in the past.

[BandOfBrothers]

Hi,

Please take a look at the Sure Signal Troubleshooting Guide. 

Guide.

There is also an Option not listed which allows you to run a traceroute and paste your results back here. 

[gsmsecure]

Gordon

Your old Suresignal, was is a Version 3 or an older one?

If it is a Version 3 with no power light then you will be able to claim your money back as there are known issues.

Drop me a reply and I'll advise you further...

[Rahim]

@gordon4321 Sorry to hear you experienced issues with your old Vodafone Sure Signal. 

I've taken a look at the serial number you've given and can see your new device has made contact with our server on 1 November 2016 at 9.15pm. 

Please let us know if you're still having trouble. 

[gordon4321]

Thank you for the reply. It really puzzles me that Vodafone has still not sorted out the basic probems with this install in the last 2 years - when I had problems with the the original box. I plug an identical unit into where the existing unit was and it does not work??!! I plugged the new device into the original location on Sat 29 Oct and it is not seen until 1 Nov. Never mind. My last action to get this box working was to press the reset button and keep pressing. Press the reset, hold for 30 seconds or so and the lights go out. KEEP PRESSING - 60 seconds or so later some come back. KEEP PRESSING for a further 30 seconds or so and release. 16 hours (or so) later the download finishes and box seems to work. During the download the TCP data has the characteristic flicker of data downloading rather than failed poll. I hope this random action helps someone else. regards

[Rahim]

@gordon4321 Have you been able to resolve the issue doing this?

Please keep us updated.

[gsmsecure]

Gordon

Have you reported your failed SureSignal to the BBC and I also do not understand why no one here as yet has offered you the full refund you are entitled to.

RAHIM: DO the right thing mate and sort his refund out... You are missing the elephant in the room here...

His original had no lights on?

If you have not supplied Gordon's new one and he has purchased it, Vodafone owe him a credit