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Forum Posts

Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73767 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229869 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203338 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

unregister sure signal

Hi, I left Vodafone in September and wish to sell my Sure Signal - please could you advise how I can de-register it. Thanks.

rl183 by 2: Seeker
  • 25207 Views
  • 1 replies
  • 0 thanks

Help - solid red, 2 flashing white lights

Hi All I'm stuck. A week ago I bought and installed SS v3 and had no problems getting it working. I have a Draytek 2820 Vn router, which is Plug'n'Play, and I didn't need to do any port forwarding or change any settings. Yesterday I got a second-hand...

Satellite Broadband with Sure Signal

Does anyone know whether there has been any changes as to whether you can now use a Sure Signal with Satellite Broadband

flocor01 by 1: Seeker
  • 25519 Views
  • 2 replies
  • 0 thanks

Blackberry Bold and Sure Signal issue

Hi there, please can you advise any steps I can take to resolve this issue.  3 iPhones in family all registered with Sure Signal and working.  My BlackBerry bold just says SOS no matter what I do.  I've followed troubleshooting guide, de registered a...

Lilly53 by 2: Seeker
  • 26377 Views
  • 2 replies
  • 0 thanks

Intermittent service and new postcode request

Hi I've been having trouble with my SureSignal box for about 3 weeks now, previously it has been working well since January 2012. The service is intermittent - usually I find that the box (new version) shows two flashing lights with a steady power li...

kateb17 by 2: Seeker
  • 30076 Views
  • 7 replies
  • 0 thanks

VSS3 was working but now disnonnected from Vodafone

My VSS3 is about 3 weeks old and had been working up until last nightNothing on my broadband has changedThe VSS3 cycles between flashing power light with steady orange "world" light and steady power light with flashing white "world" lightI have power...

Joe33 by 2: Seeker
  • 29690 Views
  • 11 replies
  • 0 thanks

Sure signal problem

Hi there, Just got my SS yesterday plugged it in and waited 20 mins, my iPhone 5 against my account and started working a treat.  The promblem is however is when I try to register my girlfriends and moms iPhone 5 and 4 they get the welcome txt but th...

RE by 4: Newbie
  • 31497 Views
  • 3 replies
  • 0 thanks

New iphone 5 not working with Sure Signal

Hi, i have recently upgraded my iphone 4 to an iphone 5, since i have activated it my sure signal box is not recognising my number, i have kept the same number and have tried rebooting the box several times and also gone through the different methods...

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