Vodafone SureSignal V3 not working

[Seb_78]

My SureSignal V3 has completly stopped working. No lights at all.

I tried a different power outlet but that didnt help either.

[Retired-Rodney]

Hi @Seb_78, 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Rodney

[Seb_78]

Speed test result http://www.speedtest.net/my-result/4121891930

Ping test: http://www.pingtest.net/result/116564365.png

IP: 86.24.146.111

Trace route:

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

 1  10.0.1.1 (10.0.1.1)  2.044 ms  1.078 ms  0.827 ms

 2  10.141.108.1 (10.141.108.1)  6.995 ms  8.379 ms  22.770 ms

 3  leic-core-2a-xe-123-0.network.virginmedia.net (82.3.37.97)  13.680 ms  23.049 ms  10.483 ms

 4  leed-bb-1c-ae5-0.network.virginmedia.net (62.253.174.113)  22.308 ms  37.040 ms  11.721 ms

 5  * * *

Serial number

40131959724

[Retired-Simon]

Hi @Seb_78

Your trace route isn’t reaching us, which suggests the Sure Signal isn’t even connecting to the network.

If there are no lights showing and it’s not working anywhere, it’ll need repair.

Thanks,

Simon