Vodafone Sure Signal Connected but not receiving calls

[Pokey]

Hi

I have the new HTC OneM8 4G phone and every since i've had it it will not connect to my Vodafone sure signal. My previous 3G HTC phone connected to my Sure signal with no problems.

Can anyone help with getting my new phone connected to my sure signal.

Many thanks

[Sukhi]

Hi Pokey,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Sukhi

[Pokey]

Hi Sukhi

Thank you for your reply. My previous 3G HTC phone worked fine, the sure signal has stopped connecting since i have had my new 4G HTC phone. I have spoken to Virgin Media and Vodafone and dispite numerous attempts to fix the issues, nothing has been resolved. I am the registered owner for the sure signal and the correct number is applied.

I hope you can help with the information i have provided below.

Your speed test results from:

Download speed: 37.54 mbps

Upload speed: 2.97 mbps

Your ping test results from:

Line Quality: B*

Ping: 20ms

Jitter: 2ms

[URL=http://www.pingtest.net][IMG]http://www.pingtest.net/result/114651653.png[/IMG][/URL]

http://www.pingtest.net/result/114651653.png

Your external IP address from:

IP address: 82.20.130.83

The results of a traceroute:

C:\Windows\system32>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     8 ms     9 ms    42 ms  cpc20-stap10-2-0-gw.12-2.cable.virginm.net [82.2
0.128.1]
  2    11 ms     9 ms     8 ms  nott-core-2a-ae7-1953.network.virginmedia.net [6
2.255.214.37]
  3     *        *        *     Request timed out.
  4     *        *        *     Request timed out.
  5    14 ms    15 ms    11 ms  nrth-bb-1b-ae1-0.network.virginmedia.net [62.254
.42.218]
  6    14 ms    13 ms    18 ms  tele-ic-4-ae0-0.network.virginmedia.net [62.253.
174.18]
  7    37 ms    19 ms    16 ms  ldngw1.arcor-ip.net [195.66.224.209]
  8    19 ms    20 ms    18 ms  85.205.0.93
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Your Sure Signal serial number:

21197232685

Many thanks

Pokey

[Jenny]

Hi @Pokey

Everything you’ve posted looks fine and your Sure Signal’s showing as last connecting to our servers yesterday.

Can other numbers connect to the Sure Signal when registered?

If so, please try changing ownership to another number, deregister your number and leave this for 24 hours.  Then change this back and re-register it against your number.

Thanks,

Jenny

[Pokey]

Hi Jenny

I do not have any one else who has a vodafone mobile i can connect to my sure signal.

My phone is still not connected to my sure signal. i still only have lights 1,2 and 4 lit up.

Any further advise would be appreciated.

Thanks

Pokey

[Retired-Matt_B]

Hi @Pokey,

Please deregister the Sure Signal completely, leave it for 6 hours and then re-register it.

This should help pick up the change of phone/SIM card and the phone will then pick up signal.

Thanks, 

Matt B

[Pokey]

Hi Matt B

Thank you for your response.

I followed your instructing re de-registering the sure signal for 6 hours and re-registering the sure signal. Sadly this has not resolved the issue. My phone still does not connect to my sure signal device. I still only have lights 1, 2 and 4 lit up.

Any further help would be appreciated.

Regards

Pokey

[Retired-Laura]

Hi @Pokey

I’ve had a new policy sent to the Vodafone Sure Signal.

Once the light sequence foes back to first light solid, second light flashing and fourth light, perform a hard reset on the device.

This will normally take 24 hours.

Cheers,

Laura

[Pokey]

Hi Laura

Thank you for your assistance.

I tried a hard reset and still my phone will not connect to my sure signal device.

Any further help would be appreciated.

Thanks

Pokey

[Pokey]

Hi

I have the new HTC OneM8 4G phone and every since i've had it it will not connect to my Vodafone sure signal. My previous 3G HTC phone connected to my Sure signal with no problems.

Can anyone help with getting my new phone connected to my sure signal.

Many thanks

[Pokey]

Hi

I have the new HTC OneM8 4G phone and every since i've had it it will not connect to my Vodafone sure signal. My previous 3G HTC phone connected to my Sure signal with no problems.

Can anyone help with getting my new phone connected to my sure signal.

Many thanks