Hi,
My SureSignal has been working for about 4 years now and asside from needing the odd reset and a new power supply about two years all has been well.
Last weekend it got itself into a funny state and I'm fairly sure it's a network related issue. I did try ringing 191 but they kept going on about needing to hard reset my iphone 6 even though I was talking to them on it and clearly the lights on the box tell me it's not working (sigh).
The power light is on but light two blinks goes solid for 1 second or so and then light 4 blinks but light 2 starts to blink again. They get themselves into a flashing state go off and start all over again.
I've reset the box about 4 times now, power restarted, power retarted with reset in, power restarted my router with the sure signal disconnected also. So I've exhausted everything I could think prior to calling 191, so hopefully someone on here can point me to something as my signal strength is shocking without it.
My IP is 151.224.171.84
Ping is 13ms and my downlink is 30 Mbps with my uplink at 5 Mbps.
Serial No: 21221072651
I ran traceroute on my mac and it's just not making it across to the VF servers:
traceroute to 212.183.133.181 (212.183.133.181), 64 hops max, 52 byte packets
1 skyrouter (192.168.0.1) 2.163 ms 1.267 ms 0.914 ms
2 97e7fe76.skybroadband.com (151.231.254.118) 28.767 ms 6.292 ms 8.997 ms
3 te2-0-0.ar8.enhmi.isp.sky.com (89.200.135.186) 19.307 ms 17.520 ms 12.896 ms
4 lndgw2.arcor-ip.net (195.66.224.124) 14.378 ms 16.978 ms 14.365 ms
5 85.205.0.86 (85.205.0.86) 14.286 ms 13.900 ms 18.283 ms
6 * * *
7 * * *
8 * * *
9 * * *
10 *
This seemed to happen fairly suddenly which made me think it's a config error in the ISP's network but I checked with sky and they are seeing nothing wrong and everything else is working on my router. Has there been a network update on your side or an update pushed down to the boxes recently? Seems suspect but it is 4 years old, I'm massively disappointed that 191 couldn't take the initaitve and just put me in touch with someone technical, they where clearly out of the depth when I said I'd already done all the stuff they said I needed to do.
Thanks!
19/11/2104 - Hi, I've not heard or seen anything and this does seem to be a common theme and it looks like a firmware flash has been used to sort the problem (looking at other threads). Could I get my box flashed please because I've been stuck with one bar since the weekend now and I work at home so it's vital I get back up and running. Thanks.
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