Vodafone Unsure Signal

[Nebcop]

The latest joke on why my new Sure Signal is the my 3meg broadband is not quick enough, now why didn't they tell me that before I bought it

[Retired-James]

Hey Nebcop,

The minimum requirements can be seen here.

We wouldn’t have visibility of your broadband speeds before you bought one.

If you can do a speed test from here and let me know the results, I can check them for you.

James

[Nebcop]

I have about 2.8 meg but was told by some pleb in Egypt that I needed
four meg for it to work

[Retired-Dave]

Hi Nebcop,

As you can see from the link, your connection should be more than enough.

For any issues with connecting via your Sure Signal, can you take a look at our Sure Signal Troubleshooting thread and then post back your results if you’re not directed to an existing thread?

Dave

[Nebcop]

I have the red power light flashing, the far right (telephone shape) solid, the green light where the cable plugs in is solid and the yellow light flashing very quickly, the sure signal is the latest plug in version

[Retired-Kay]

Hi Nebcop, 

We need a few more details to look into this for you. Please supply the information below;

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Kay

[Nebcop]

Hi, I do believe that it is working ok now, the BT engineer came out and did something at the exchange (changed wires over) and now the SS is working but whoever it was in Egypt was totally wrong in saying that I had to have 5meg for it to work, there are too many people in BT and Vodafone who are willing to fob one off with a crap excuse.