Vodafone Updates Error

[Beugel1987]

Hello.

I have a Samsung Galaxy S4 which also comes with the Vodafone Updates built in.

However, almost 2-3 times every day when using a certain app, I get an error message that says 'Unfortunately Vodafone Updates has stopped'.

Do you know if there is a fix for this as the last thing I want to do is uninstall the Updates app.

Many thanks,

Christopher

[Retired-James]

Hi Guys,

Thanks for getting back to me.

TSD – Thanks for merging the threads.

I will keep the Vodafone apps running in the background over the next couple of days to see if I can replicate this because it has been force stopped in the past.

James

[Northern-dj]

I have been looking at these apps that Vodafone have come up with 

The My Vodafone is the only one worth having on and does not need the Updates app to use 

In fact it will work on most android devices as long as it has a VF simm in 

Discover

My Web

Updates (Out of the three, I don't have the Vodafone Travel installed)

My Vodafone

Vodafone (This is the picture of a Sim Card where you can access Sport, Travel etc.)

Ok here is the First 

Discover well first problem is it says its been completley reworked to get all the benafits from Ice cream sandwich

errrrm were all on jelly bean ummmm

Help Login Needs avoiding as it runs in the back ground battery drain 

My Web

Just web links to Vodafone stuff

Updates 

This is used to update the Vodafone apps 

The Help Login 

This is were Vodafone are supposed to be able to control your phone 

My Vodafone

This has had a revamp and in theory shows your balance on your data ( can be 72 hours out of date)

and shows were the wifi hotspots are 

App selet 

this is just anot app store clone and not the cheapest 

Now alot of these use Data but there not supposed to impact on your data allowance 

except the My webb app this will use data 

Now i have found that there are alot better apps by Vodafone on the Play store 

Here is a List 

My vodafone

Vodafone VIP

Vodafone Cloud

Vodafone Protect (Subscription service should be FREE tho)

Vodafone Opera (same as Opera but has the same links as My Web)

Vodafone Guardian (Not avalable in the UK but works in Irland and Greese a family security keeps your kids safe .. This needs to ba avalable in the UK )

All the above are well worth a look at and are kept updated Via the play store 

[LorriBee]

Hi

My phone temporarily freezes followed by the message 'Unfortunately Vodafone Updates has stopped working'. I click the 'ok' button, the only option, and the message goes away and the phone un-freezes. This happens a few times a day and quite randomly regardless of what is being used on the phone.

Would anyone have any ideas about this please? I don't know if it's Vodafone needing to update the phone or not. I've only had the phone two weeks and just got it set how I like it so would hate to have to reset the phone.

Thank you

Lorraine

[hrym]

This issue seems to be cropping up in various guises at the moment and I wonder whether there's a server issue.

In the meantime, you could try going into Settings|Applications and clearing the cache of this app.   That's been suggested before and I'm not sure whether it worked or not, but it's quick and easy, so you might as well try it...

[LorriBee]

Thank you hrym, I will try that and see how it goes for a couple of days. I'll come back and report if its worked after that.

Lorraine

[LorriBee]

I didn't need to wait a couple of days, the problem unfortunately has not been resolved, in fact it's happening more now! Bizarre!

Lorraine

[LorriBee]

I called Vodafone, they told me to call Samsung. Samsung told me it was a Vodafone fault and to call them. I tweeted Vodafone and have been advised that the only thing that will resolve this issue is a factory reset!

[hrym]

---

@LorriBee wrote:
I called Vodafone, they told me to call Samsung. Samsung told me it was a Vodafone fault and to call them. I tweeted Vodafone and have been advised that the only thing that will resolve this issue is a factory reset!

---

Hmm.  There's another thread on this and one of the posters says this had no effect.  I still think it's a server issue and I'm wondering whether it's worth force stopping the app until it's sorted.  These posts may not be the tip of an iceberg, but there are at least 3 people here with the problem and it's not a perennial one.  That's too much of a coincidence.

[Retired-Andy]

Hi LorriBee,

If this message has only started appearing recently, have there been any app updates around the time this message started showing up?

I would recommend a factory reset to see if this solves it for you. Remember to back up your important information first.

If this doesn’t work for you then I’d suggest you give hrym’s suggestion a go.

Let me know how you go on.

Thanks

Andrew

[Northern-dj]

Right to stop all the confussion this message is not the Update to Firmware 

On Vodafone branded phones there is a app called updates 

This is a Vodafone app ( I have dissabled this as its a pain )

the app runs in the back ground and well it does not alot other then update there own apps 

( This is also don Via the playstore)

Dissableing this for now will not harm your phone 

at the same time dissable the 24hr care one and any others 

This helps your battery and Data