Vodafone Updates Error

[Beugel1987]

Hello.

I have a Samsung Galaxy S4 which also comes with the Vodafone Updates built in.

However, almost 2-3 times every day when using a certain app, I get an error message that says 'Unfortunately Vodafone Updates has stopped'.

Do you know if there is a fix for this as the last thing I want to do is uninstall the Updates app.

Many thanks,

Christopher

[thesoupdragon]

I would agree with N-dj. Unless you have a specific need for the Vodafone bundled Apps, I would disable them.

The same can be said for any Google Apps that you don't need or use, as they can also drain resources.

:smileywink:

[Fuzzyskwerl]

What use is it when the tech department either wants to reset or "switch it off and on" again?? How many years do you have to study in order to come to that assumption. Especially annoying is the fact that you assume that people are too stupid to to reformat / factory reset / or force stop applications...

I have an S4 and the Vodafone app clashes with multiple applications. Doesn't matter what the application you are using, whether you have it running in the background apps or clear the cache on the app. 

Currently I think the best way to rid yourself of the pesky Vodafone apps which add absolutely NO value to the phone or the customer is to flash a clean Samsung ROM from Sammobile. (This will void the warranty, however is probably a better bet than dealing with Vodacom / Vodafone hassles in any event.. IMO).

[hrym]

OK.

1. A reset or power cycle fixes a lot of things

2. Not everyone is as well-informed as you. Some need (and ask for) clear and detailed instructions.

3. One person's bloatware is another's essential piece of kit.  It would be nice to be able to uninstall what you don't need, though.

[LorriBee]

Hi hrym

Thank you for your advice.

I have posted on the other thread today regarding this same issue.

As I use some of my Vodafone apps I am wondering if I force stop updates I might lose the updates to my account app for example (?) I'm hoping now Vodafone are involved they will be able to solve this issue. How do you start the app again after a force stop please?

Hi Andrew

Thank you for your reply.

I've had my phone for three weeks and it did a firmware update the first day. This update was prior to installation of any apps and I don't recall any updates to pre installed apps prior to the firmware update. Also the Vodafone error message occurred prior to the firmware update.

As I use some of my Vodafone apps I may just try the suggestions for a day or so and as a reset was unsuccessful for another Vodafone customer with the same fault I think I'll leave that as a last resort.

Thank you for your help in trying to rectify this problem.

Hi Northern-dj

Thank you for the information and for clarifying the type of update the fault is attempting.

If I disable the update app for a day or so how would I enable it again please?

Hi thesoupdragon

Thank you for your advice. I do use some of my Vodafone apps so will try the suggestions for a day or so to see if that helps.

Thank you

Kind Regards

Lorraine

[LorriBee]

Thank you Northern-dj for that information, it was very kind of you to look it up and is valuable information for us.


I have been monitoring my Vodafone apps closely and suspect 'Vodafone Discover' could be the culprit of these error messages. I have taken screen shots of the info the app displays; battery life etc after each error message and each time the details displayed on the app have changed and the times of the update correspond to times of the error message.

If this app can be deleted and reinstalled from Google Play I am going to delete it and see if that makes a difference. I'll keep you posted.

Thank you

Lorraine

[LorriBee]

Deleted repeat message, couldn't see how to remove it. 

[LorriBee]

There is no uninstall option for 'Discover' only a disable option. When I tried to disable it states doing so would cause problems with other apps.

I searched on Play for Discover but couldn't see it but when I Googled Discover it came up with a link to it on Play! There was an uninstall option but on trying that it only uninstalls updates not the app! I don't know what to do now. I hope Vodafone find something after monitoring the apps this weekend.

Lorraine

[Beugel1987]

Hey guys,

Hope you're all well and sorry I haven't been on recently.

I guess we still don't have it resolved? I've had this error 4 times today. Whilst playing a Pool game and also when I clicked play on a video I took of my family. I had to wait 8 seconds whilst the phone froze. It's really bugging me now!

Kind regards,

Chris

[Retired-Andy]

Hi Chris,

I’ve just spoken with James and he’s been unable to replicate this issue.

At this stage, I’d suggest a full factory reset of your phone and before reinstalling any apps, see if the issue reappears. Remember to make sure all your important data is backed up first.

If it doesn’t, start adding your apps back one-by-one and see what happens. It may be a specific app that’s interfering with the update apps.

Thanks

Andrew

[Beugel1987]

Hi Andrew,

Thanks for the update.

I would prefer to avoid doing the Factory Reset as it's such a pain.

However, I will list the apps that I have downloaded on my Galaxy S4 and see who else has similar to myself and we may in the end find out which one is causing the problem.

8 Ball Pool

Barclays Banking

eBay

Facebook

Instagram

InstaFollow

My Vodafone

Sky+

Sonic 1

SwiftKey

Tagstagram Pro

WhatsApp

Xbox SmartGlass

I hope this helps.

Regards,

Chris