Vodafone app

[Mollwebs]

I'm having trouble using the app, I've had it installed for over a month now and every time I go to use it, it says Vodafone is experiencing technical difficulties or it is 'too busy' for me to use... anyone help?

[BandOfBrothers]

Hi

Did you port over to Vodafone from another Network and used a temporary number. 

You may need to set up a new myvodafone with new email and password credentials. 

If not then try deleting and re installing and clear the apps caches. 

Live Chat or customer service on 191 should also be able to help. 

[Retired-LouiseE]

Hello

We are aware of an issue impacting Android users who are running on Android N (Nougat).

This issue currently prevents users from accessing the My Vodafone App. We are sorry for any inconvenience this causes and hope to have this issue resolved early next week.

Please visit www.vodafone.co.uk and log into My Account to view your bills and account information. 

Louise

[Mollwebs]

Thank you very much for getting back to me, is it effecting iPhones too? As I'm an iPhone user

[Retired-LouiseE]

Hi @Mollwebs

If you're experiencing problems while using the My Vodafone app on iOS please completely uninstall the app (even from your iCloud / backup) and then reinstall the latest version from the App Store. 

Louise

[Mollwebs]

Thank you very much, I did transfer from another network and had a temporary number and I've had multiple chats on the live chat but the app still says it's 'busy' and I should try again later but 'later' has now turned in to months.. Any other suggestions?