Vodafone broadband app not working + images

[benr1218]

So my vodafone broadband app isn't working and I thought I would provide some images to help the situation, I was told that I just need to pair the app with the router but I can't even get to that screen because it doesn't even recognise that I'm connected the vodafone wifi when I already am.

So I press start

I scroll to the end of the 4 pages and press done

I get the same screen on the left twice and press try again and then it finally gives up and I cannot go any further

This is all I have access to of which none of them can give me any access or retrys at connecting.

I've had Vodafone broadband for about 3 weeks nearing a month now and it's really inconvinient not being able to access the app so if anyone has a fix I would be very appreciative. 

Also to add I've tried the app on both IPhone 5 and IPhone 6 and an Ipad2 and also on Android

[moghm]

lol, i shouldnt laugh. Do any of their apps work....many posts on this forums, the phone app doesnt work either. Hope you get it sorted

[Retired-Cara_B]

Hi @benr1218

We apologise for any inconvenience caused by this. You can read our statment on this here. 

Cara

[benr1218]

The link to the statement doesn't work and comes up with an unexpected error

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@Cara_B wrote:

Hi @benr1218

We apologise for any inconvenience caused by this. You can read our statment on this here. 

Cara

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[Retired-LouiseE]

My apologies, here is the new link to the announcement page.

Louise