I received a replacement phone fron Apple following theft and an insurance claim. My vodafone contract only ran for 1 weekand then came to an end. Since then, despite numerous form filling, phone calls to customer services and even visits to your shop in Bluewater, Dartford, I have been unable to get my new iPhone unlocked from Vodafone. Each reply came back saying that the IMEI number was not recognised, despite me telling the whole story of why this was not the original phone supplied by Carphone Warehouse. I contacted your customer complaints team, who informed me that I needed to produce evidence that this was my phone and not stolen. This I had done at the Bluewater shop – an email was sent from shop salesperson. Although my case was taken up by to customer complaints representatives, I heard nothing back. Finally my phone call today to, I believe her name was Michelle, prompted me to make an official complaint to your customer complaints dept. She told me that as I had bought my phone from Carphone Warehouse, my phone could not be unlocked from Vodafone. When I said that was not true, even your website says a phone bought from a third party can be unlocked, she told me your website was wrong and she was right and there was nothing I could do to get the phone unlocked from Vodafone! I feel so frustrated as I have an almost new iPhone 6 that I can only use on Vodafone.
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