Vodafone contact me!

[Richh20]

3 days my phones have been without service. 3 days I have been unable to make a payment. 3 days nobody from Vodafone has had the good grace to contact me to let me know what is going on

[BandOfBrothers]

Hi,

It's possible if you haven't made a Payment your services may have been restricted. You could use Live Chat or call Cust services on 191 from a working sim or ring their landline. 

Landline Tel :03333040191

The best way to maintain payments is to set up a Direct Debit. 

Just to add. 

Can you try your Sim Card in another phone as a process of elimination to rule out the phone or sim card that may be at fault. Try another Sim in your phone. If necessary any Vodafone Shop can replace the Sim Card via a Sim Swap. 

Please check if you've not already done so what the Vodafone Network Mast Status Checker is reporting for your area.

Your Local masts may show as OK so Please also use the Zoom out feature in the map to check surrounding masts for issues.

https://www.vodafone.co.uk/explore/network/uk-coverage-map/index.htm

Vodafone have provided a specific Self Help Thread that holds Initial Checks and a Template that asks certain questions that will Help us and the Tech Team to ascertain what's possibly going wrong in your area. Please would you re post the template with your answers.

Link : http://forum.vodafone.co.uk/t5/Network-queries/Network-issues-initial-checks-and-template/td-p/18566...

[Richh20]

Oh my goodness!! I have spent 5 hrs over the last few days speaking to Vodafone and writing down what has happened. I just need someone to speak to me!!!! Vodafone know what the issue is. I know what the issue is but nobody is doing anything about it.

[BandOfBrothers]

Hi,

Im a little confused.

You originally wrote...

"3 days nobody from Vodafone has had the good grace to contact me to let me know what is going on "

But I note you now say.....

"Vodafone know what the issue is. I know what the issue is but nobody is doing anything about it."

May I ask what is the cause ?

This will help us further hone our advice. 

[Richh20]

My account went to a debt collector. (Without me being aware) my services were disconnected (without me being made aware) I chatted to vodafone for 2.5 hrs to find out how I make a payment. I eventually had to call back the next day. I was told to speak to debt collection. Debt collection don't have my account anymore it's gone back to Vodafone. Vodafone told me they can't take my payment as it's with debt collection. Debt collection tell me they still can't help me as the account is now with Vodafone. Vodafone still tell me I can't make a payment as they can't see my account. I can't phone anyone to ask what's going on as I don't have a phone. I have no idea how Vodafone are going to fix this or advise me how this is going to be fixed. I have spoken to Vodafone uk helpdesk given them my alternative phone number, my email address and everything they could possibly need. But I haven't heard from anyone.

[BandOfBrothers]

Hi,

From what you say your Account seems to be caught up in red tape on whether it's the debt collection agency who'll deal with this or Vodafone. Some updating certainly seems to be needed. 

The Vodafone Community forum is monitored by Vodafone U.K. There are members of the Vodafone Tech Team who are available to respond and Help where they can. They have the Vodafone logo next to their name so a person knows they are officially Vodafone.
 
All posts are read by them.
 
Hang in there and I'm sure they'll be in touch. 

If the Debt Collection Agency take control then you'll need to pay them which will then update on your Credit File to show as Settled however the default would remain for 6 years. 

The same situation if Vodafone take payment as above. 

Its then up to Vodafone if they re connect you with or without re connection fees etc. 

I understand the frustration you must be feeling over this. 

[Alex]

@Richh20 I've sent you a private message with details on how to get in touch. 

Once you've contacted our team we'll be able to investigate further.