Vodafone given my new landline number instead of keeping my old number

[MIKEHESSER]

Iv just joined vodafone from sky for my fiber and landline but been given a new number .

I suffer from cancer and need my old number back as my specialist and doctors all have the old number .

I would have never left sky if i thought my number would change .

I phoned vodafone on activation date as I seen number was wrong and they said they get it changed by 5 working days .

Then i phone back after 5 to be told 14 day and it might not be back.

Please can some one from vodafone help ....

[Alex]

@MIKEHESSER I'm sorry to hear you're having issues with your landline number. 

So we're able to pass you across to our specialist team for support, please contact us using the information in the private message I've sent. 

[MIKEHESSER]

thank  you

i did get a call back as you said

 but they said they fix my problems and ring my straight back , but that was three days ago now.

to be honest its really shocking service from vodafone first you mess my number up then after 6-7 phone calls i have made and using this forum i  thought  i was going to get what vodafone messed up in the first place fixed but  only to find nothing happening again just hollow promises yet again made by vodafone .

vodafone said sky will hold my number for 14 days but sky said that not true and my number was and still is available to port over just vodafone not done it correctly and messed it all up  .

to be honest im not well enough to keep this up i just want my number back and ill stick with sky if i must. 

[Alex]

@MIKEHESSER I'm sorry to hear your issue is still not resolved. Please reply to our latest email so we're able to chase this up for you. 

[MVS]

Well this is quite distrubing to hear, having just swtiched from talktalk to vodophone i noticed on my confirmation letter that my landline number has also been changed.

I imediately contacted the live chat helpdesk and was told that i would be able to change it back after 5 days once the line has been activated.

However after some further digging i find this is NOT the case, and that the live chat rep i spoke to just flat out lied to me, either on purpose or through ignorance.

Either way, its enough for me to cancel my order with vodaphone.

[DaneB]

This isn't what I like to hear @MVS. I'd like to look into this with you. Please see my private message on how to contact our team directly. 

[Anonymous]

@MVS

Vodafone Chat are [Removed]. It dont matter what issue you have they just want to change your wifi settings because that is all they know. [Removed].

I was 100% shocked when I see this post.

I did learn on Saturday that my line was ceased. I phoned Plusnet and ordered. I also requested for quick connect. It is now Monday and I have a phone line. (Same Number)

My Broadband with will be connected within 48hrs but that will be slow speed because I explained the issues I had with Vodafone so Plusnet want a total clean line. (Slow speed for a couple of days until OR get to the cabinet to set up new ports etc)

I shouldnt have to do all this but my advice to anyone here with issues (Or potential new customers) is to Run Away from this Shower of Complete Incompetence ISP called Vodafone.

Pay that bit extra because the saving you make here will cost you alot more in the long run.

[MOD EDIT: This post has been edited to remove inappropriate content - please see Community Guidelines]

[MVS]

My issue is that i have been lied to by both your sales team AND your customer support and you want me to contact customer support about it?

Forgive me for not putting much stock in thier abbility to help

[james1953]

been a new customer for just 6 days...had exact same problem with old phone number being changed...i received no email or phone call/message saying that would be the case and can't find any anything in the pre-sign up blurb to say that would be happening!!!

[TJ]

@james1953 I'm sorry for any inconvenience this has caused and understand your frustration.  We can't guarantee that you'll be able to keep your original number, as described in our Ts&Cs here.

Please contact our Broadband Live Chat team who'll be happy to double check this for you.

Keep us updated and don't hesitate to pop back to us with any further questions.