Hi All
I have a samsung s7 that I got 3 months ago. After using the phone a few weeks I noticed that the volume buttons did not work, i can go into settings as change the volume and did that for a while. Busy December/Christmas came and went. Then I went on holiday in early Jan and my wife noticed me messing about with the volume and asked why I did that and told here the volume buttons did not work and that it would be fixed under warranty. When we got home I phoned vodafone and told them what was wrong, as I do not live anywhere near a store they sent a bag to return it in.
They phoned me today to say that there was damage around the volume button and they would not fix it under warranty and I would have to pay! I asked to speak to customer services to complain. I then got grilled on why I never sent the phone back earlier, I told them I had been busy and did not get around to it.
I told them that there was no damage to the phone when I sent it and they told me that as I did not take it into a store for inspection prior to being returned, they could not confirm this, I asked if the damage could have been done at their end as it was definetly not damaged when I sent it. I was told that because I cold not prove this they would believe that I sent it damaged....
Why did they not explain this to me when they sent me a bag to return it in? I would have gone to a store for prior inspection, if this would have been pointed ot to me. I have been made to feel very upset, I have been with vodafone for a very long time and it is wrong to be treated like this. They are sending the phone back to me so I can inspect it, but have been told they will not do anything else about it.
This is extremely annoying.
Any advice would be appreciated.
