Vodafone wallet not working after SIM change

[vlado]

Recently Vodafone insisted that I need to chage my SIM to resolve issue of not receiving texts from abroad (problem is apparently with EE). After the SIM swapped the vodafone wallet is not working any more.

It pops up message "Unable to open Wallet" saying it takes 15 minutes to initialise and i should close app.

Every time I opened the app it is the same. This worked before with previous sim card.

Is this know "feature" ?

[Gemma]

@vlado - We can take a look into this for you. 

We’ll need to access your account and check what type of SIM has been issued.

Please get in touch with us via Live Chat.

[vlado]

Well, I was just informed via LiveChat that Vodafone Wallet is only for Pay as you go numbers, not pay monthly...

[Tash]

@vlado I'm sorry to hear we weren't able to resolve this over Live Chat.

I've now sent you a private message with details to contact our team - we can then ensure you have an NFC SIM and help with any further queries you may have.