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Vodaphone prime 6, cant see screen but its working just very dark ?

keit2398
1: Seeker

‎01-03-2016 04:00 PM

My screen has gone so dark i can hardly see it, is this a phone fault ? even trying to adjust contrast you cant see it. i bought this from Tesco but they have told me to contact Vodaphone to check ?

 

0 Thanks
2 REPLIES 2

BandOfBrothers
17: Community Champion
17: Community Champion

‎01-03-2016 04:26 PM

Hi

 

Can you try a soft reboot by turning the phone off and on. 

 

If if all the settings look OK and it won't change then you could try a factory reset. Make a back up to preserve the information in the phones storage. 

 

If no joy the phone has a 24 month warranty. Any Vodafone shop can look at it for you and if deemed necessary send it off. 

 

Manufacturing warranty does not cover issues caused by drops or water damage.  

 

Take Time / Date stamped pictures of the device to show the condition you sent it back in And one if it turned on. Ask the employee to note its condition too. 

Current Phone  >

Samsung Galaxy s²⁴ Ultra 512gb.

 

 

Nabs
17: Community Champion
17: Community Champion

‎01-03-2016 10:06 PM

@keit2398 it sounds like the backlight on the screen has decided to give up. If a reset doesn't resolve the issues follow @BandOfBrothers advice and get it down to a Vodafone shop for them to look at. If you don't have a Vodafone shop nearby Tesco should arrange an exchange or a refund as the item would be classed as faulty.