main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal
Menu Toggle
Announcements
Keeping the UK connected is our main priority. Find out how we're doing thishere.
Close announcement

This is a locked archive and content on this page may no longer be up to date. These posts and threads have been archived for reference only.

Archive

What are the out of bundle charges on my bill?

SOLVED
View solved solution
Highlighted
2: Seeker

I checked my next bill this morning and it was showing £11.73 in out of bundle charges. However when I expand the tab it shows £0 for calls, texts, data and other. So what is the charge for?!

View more options
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
17: Community Champion

Hi @Danielfrench80

 

When you have received the bill, the first thing to do is to check the dates you have been billed. If you have changed your contract in any way by upgrading or tariff change, it would most likely be pro ratered charges to bring you in line with the tariff change.

 

Should clarificatation be needed, please use live chat or call, they will be able to explain the charge.  If the charge is incorrect, you will receive a bill credit.

 

View solution in original position

View more options
3 REPLIES 3
Highlighted
16: Advanced member

Hi there

 

You are going to have to wait until the bill is generated and you'll then be able to see what the charges are for.  There have been a few cases on here where people have see out of bundle charges which have cleared when the bill has generated. 

PWIAC

View more options
Highlighted
17: Community Champion

Hi @Danielfrench80

 

When you have received the bill, the first thing to do is to check the dates you have been billed. If you have changed your contract in any way by upgrading or tariff change, it would most likely be pro ratered charges to bring you in line with the tariff change.

 

Should clarificatation be needed, please use live chat or call, they will be able to explain the charge.  If the charge is incorrect, you will receive a bill credit.

 

View solution in original position

View more options
Highlighted
17: Community Champion

Hi,

 

Your myvodafone may not have properly caught up yet. 

 

This shows the various charges Here.

 

Charges can include texts that have converted to mms etc. 

 

Live Chat or customer service on 191 maybe able to clarify. 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

View more options