What does "exchanged (faulty) mean on the repair tracker?

[an1sa]

Hi, need help.

On the Vodafone Repair Tracker, where it says: Repair Outcome, it says: exchanged (faulty). What does this mean?

[BandOfBrothers]

Hi @an1sa

Vodafone should really have made contact once the assessment of the phone had been completed. 

That could mean your phone is beyond repair so are replacing it probably with a mint refurbished phone. If they have stock it should be the same make and model as yours but if not a comparable model. 

I'd suggest to call 191 and ask for official clarification.