When Does Data Usage Reset

[Nakatomi Uk]

I have a USB dongle 500mb a month which is for my girlfriend and her laptop can I ask when does the usage reset is it the 1st of everything month, the first month has gone by I have checked my account and clicked on the mobile number etc and it says 0MB of 500mb but it also says it may take 72hrs to show any usage.

[Retired-Dave]

Hi Nakatomi Uk,

The usage would refresh at the start of your billing cycle each month.

If you pull up your bills on My Account, you'll see that the monthly rental and the usage both list the dates you're billed for under each. If you've just had the first bill, then the one you want to take a look at is the end date on the line rental. This is the day each month when the monthly allowance will end.

For example, if the bill said you’ve paid line rental on the first bill from 15th June to 26th July on the first bill then it means your regular billing cycle would end on the 26th each month, so you get the new allowances on the 27th.

Dave

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