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Whoopsy!

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4: Newbie

One thing that Vodafone did forget to do when transfering the internet and telephone from my previous supplier (Plus.Net) was to inform the former that the internet was being moved too...  Apparently PlusNet was only informed about the telephobe move, and by all accounts their connection could still be running (could also be the reason for the high CRC/FEC count).

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4: Newbie

PlusNet have closed the account now and have had a bit of a refund.

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17: Community Champion

Oh heck!

 

Has Vodafone Customer service now remedied this for you ?

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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4: Newbie

I hope so - its all up to PlusNet now...

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Moderator (Retired)

Hello @MrTAToad

 

Do you have an update on this situation? 

 

Louise

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4: Newbie

As the PlusNet Direct Debit is pending, they are going to wait untlil Monday 24th October at 7:00am to deal with the problem...

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Moderator (Retired)

Hello @MrTAToad

 

I see, please let us know how you get on after Monday. 

 

Louise

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4: Newbie

Will do!

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4: Newbie

PlusNet have closed the account now and have had a bit of a refund.

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Moderator (Retired)

That's good to hear, @MrTAToad

 

 

Sarah

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