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31-07-2017 10:15 PM
As a busimess user I cannot use Vodafone Secure Net, but it keeps appearing!
When I try to access it, to dissable it, its says I cannot Activate... so if its' not ativated why is it there?
What is going on???
Hoe do I kill it for good?
01-08-2017 10:39 AM
That would be very difficult, as there is no such 'App' on the phone!
01-08-2017 12:21 PM
Ah. I don't use it, so I don't know. I'm fairly certain it was offered when I was setting up my wife's new phone, and that I declined. It hasn't appeared since. My own device is SIM-free and I've never been offered it (it wasn't available when the phone was set up).
You could also try this from the support pages:
You can deactivate Secure Net in the Secure Net portal by following these steps:
(thanks, @63johnw)
01-08-2017 12:24 PM
No, that will not work.
As I said, Vodafone Secure Net CANNOT be activated on my account, as it is a buisness account... so it can't be 'deactivated'.
It should not be there at all - but it is!
This is fairly typical of Vodafone not getting things working correctly...
02-08-2017 11:24 AM
It's odd that you keep getting the notification. As I said, I was asked when setting up a new device, declined, and never heard anything again. As this isn't a persistent issue with all business contracts, it sounds like something either with your device or account. It might be worth dropping into a Vodafone shop when you're passing one to see if they can help - a lot will depend on whether you get an assistant with technical expertise or not, but it's worth a try. If it requires account access, you may need authorisation from the account owner (for a business account), even if that's yourself. I've had to write self-authorisation letters in the past!
If that doesn't get you anywhere, post back here and the forum team will be able to have a look.
02-08-2017 11:28 AM
I have had a 'Long' chat with the usual Indian basd Vodafone support...
They have promised a fix, and promised that I will be directly contacted when the fix is in palce.
We will see...