Why is Vodafone home broadband so slow?

[southcoastcarts]

Hi, recently subscribed to Vodafone home broadband, having been a Vodafone mobile customer for almost 10 years.

The initial connection was not straightforward and took a lot longer than originally expected. I was previously with BT and to be honest although slightly more expensive, at least it worked.

Having wasted hours on the phone to Vodaphone "help line" (you need help after trying to resolve any problem with this level of ""customer service""), I have eventually been told that it is because of where I live that my broadband is terrible at the best of times. Funny it was ok with BT???

I will be spending most of the new year contacting, probably taking legal advice...

MY ADVICE TO ANYONE THINKING OF JOINING VODAFONE... DO NOT DO IT, TERRIBLE SERVICE, SHAME USED TO BE THE BEST!!!!

[BandOfBrothers]

Hi @southcoastcarts

How long has it been since your activation date ?

I ask as this link may help > What-should-I-do-if-I-m-having-problems-with-broadband-connectivity.

Are you hooked up by Ethernet or Wifi ?

When you run a speed test what's your Ping figure ?

i use Speedtest.net from Ookla

[Tash]

@southcoastcarts Did the link provided by @BandOfBrothers help? If you do have any further queries regarding your Broadband, the specialised team are available through Live Chat or when calling 08080 034 515.