Why there is a default on my credit file when I've left vodafone??

[t_thakar]

I had a contract which was due to end in December 2015!!

it ended and I cancelled the contract..

I received an email to say there is outstanding balance of £564 back in February 2016

Kept contacting vodafone to let them know it shouldnt be there!!

Finally in August 2016 they managed to remove outstanding balance from my account.. (VERY VERY slow at carrying out a simple task!) but now the issue is that Vodafone has been putting a default / late payment mark on my credit history!! this shouldnt be there..

tried to contact vodafone multiple times on all the numbers possible but no one can get hold of CREDIT FILE SUPPORT TEAM!!

Even complaint form on the uk website is not working!

Very dissapointed

I complained over the phone multiple times but no outcome..

Everytime I ring I am promised that it will be resolved in 24hrs or 3 working days or even end of this week!

I am promised to receive a call from the customer service advisor but nothing!

Very unprofessional.. Do I have to keep wasting my time to solve your internal communication issues?? One department cannot get hold of another department??

Contact me of any sensible person from vodafone can solve this!

not happy at all !!

[t_thakar]

Hi @kids

I have explained this to the mortgage providers but they say it will need to be completely removed to get a better deal.. else I'm stuck paying higher interest rates!

thank you for your suggestions..

I will need vodafone to respond so I can fix this issue

[t_thakar]

Hi All

I think I got it solved today!!

I called customer services and someone called Darren solved the issue after being on the phone for 2 hours!!

THANK YOU DARREN!

now if someone from vodafone sees this post can you please request to close all my accounts that I have with vodafone after the credit history is wiped..!

I do not want to deal with them ever!

[BandOfBrothers]

That's great news and I hope this resolves that. 

No one will be able to close any accounts from the eforum as this is separate from your Vodafone contract logins.

You'll also meed to pass security checks to prove your identity.