World Traveller Data not working

[drhaydn]

I was roaming in India a few weeks ago and have loads of problems getting data to work. It never worked despite loads of calls and chats with Vodafone customer services. Someone in Egypt made matters worse by trying to add bars and then remove them to rectify the issue. Problem is she did not remove them successfully and I struggled to get these off the account for 3 days even when I returned to the UK.

Now I am in Canada, and I have exactly the same problem. Calls and texts work fine but data just does not work.  I have no bars on the account in my online account services.  I have tried hard resetting my iPhone 7, manually changing networks, turning data on and off, adjusting APN settings etc.

Any ideas? I cant help feel that this is a network or account issue and that the link between my self servicing on the my account page does not accurately reflect reality!

[BandOfBrothers]

Hi @drhaydn

Appreciate this can be frustrating. 

The generic advice is indeed to ensure any roaming bar is turned off on the account. And that no data bar is applied as per what you've been trying. 

I've heard that toggling On or Off the Eu Internet part of roaming in the iPhones settings can help. 

Also to again try manually choosing another network if available. 

Are you able to check if the network itself is having any issues. 

I must mention that Vodafone U.K. cannot guarantee the level of service while roaming abroad.

The iPhone should have no issues connecting as it has the required frequency and bands in it. 

Do you see any Data icon in the iPhones status bar such as 3G/4G etc ?

Sorry I must ask but is Mobile Data turned on in the iPhones settings. 

If its unlocked to all Networks you could try a local SIM in it. 

Are you able to try your Vodafone U.K. SIM card in another phone as a process of elimination to help determine wether its the iPhone or your Account to be at issue. 

[drhaydn]

Unfortunately none of the above steps work. I have a iPhone 6S plus with me and I have just swapped the sim card from my iPhone 7.  The Vodafone sim card does not work in either of the phones.  I swtched between Telus, Bell and Rogers networks without success.  I have done a hard reset.  I have changed the APN settings and also toggled data on and off.  Nothing.

Incidentally my EE sim card works fine and data is good on Rogers, Telus and Bell.  So my conclusion it is a network issue and mismatch with my profile. Can anyone help on the forum? I dont want to have to contact the useless Egyptian call centre.

[AnnS]

Hi @drhaydn

You use the same APN settings as you would back home in the UK, these don't change when you are roaming.

From what you have written, you still have a roaming block at account level which need to be removed.  I suspect the advisor on Live Chat tried unsuccessfully to remove the block.

This will be something the Team here will be able to help with.  If you wait for them to get to the thread, you will be able to get some further help and advise.

[drhaydn]

No i have not changed the APN settings only fiddled to see if it made a difference. I am chatting with Eqypt now and they have placed a bar and then removed the bar but data still doesnt work. We have also tried sending WEB to 40127.  Nothing works.

[drhaydn]

Having been transferred to technical support on chat I am being referred to the Super User team. Apparently GPRS is not registering on the system despite all the resets. I have been told that unless GPRS registers correctly no internet will be able to work.

[drhaydn]

24 hours have passed and no surprises that I have NOT been contacted as promised by Vodafone. Data still not working - hopeless.

[Rahim]

@drhaydn We're sorry to hear that you're experiencing issues with data whilst abroad. 

I've sent you a private message with details on how to get in touch.

We'll be able to investigate further once you've contacted us. 

[drhaydn]

Hello

Its still not working. I have also reset the iPhone back to facotry settings and recently updated to iOS 10.2. But still no joy. I have followed all your advice to the letter including removing the sim and selecting different networks etc.

Hopeless.

[Mark]

@drhaydn

I'm sorry to hear your issues not been resolved.

If you've emailed us using the link Rahim provided, please let us know the case ref (looks like [#11234567]) from the auto response you received and we'll chase this for you.

Thanks,

Mark