adding more phones to Sure Signal

[BookhamRichard]

I have tried and tried but cannot find how to add and or administer phones regeisteerd to my Sure Signal (VSS). All the docs and texts sned me to vodafone.co.uk/suresignal but that gets redirected to whatever and nothing in "My Vodafone" lets me administer Sure Signal.

[Retired-Matt_Vo]

Hi 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[BookhamRichard]

IP address: 86.29.137.132

VSS serial number : 40132322906

Ping Test: http://www.pingtest.net/result/85332045.png

Tracert:

C:\Documents and Settings\Lorraine>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1    10 ms    17 ms    10 ms  cpc7-lea22-2-0-gw.6-3.cable.virginmedia.com [86.29.137.1]
  2     9 ms    17 ms    10 ms  hers-core-1b-ae1-591.network.virginmedia.net [80.3.33.225]
  3    10 ms    11 ms    11 ms  popl-bb-1c-ae8-0.network.virginmedia.net [62.253.174.213]
  4    11 ms    11 ms    19 ms  popl-bb-1b-ae13-0.network.virginmedia.net [213.105.159.189]
  5    14 ms    11 ms    12 ms  nrth-bb-1b-et-710-0.network.virginmedia.net [62.253.175.57]
  6    14 ms    15 ms    15 ms  tele-ic-4-ae0-0.network.virginmedia.net [62.253.174.18]
  7    33 ms    29 ms    48 ms  ldngw1.arcor-ip.net [195.66.224.209]
  8    26 ms    27 ms    28 ms  85.205.116.14
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

[Retired-James]

Hi BookhamRichard,

All the information you need about your query can be seen in Andrew’s post above.

James

[Retired-Andy]

Hi BookhamRichard,

There is a section in My Vodafone that allows you to administer the Sure Signal

Once you’ve logged in, scroll to the bottom of the main page and there will be a section for either ‘Register my Sure Signal’ or ‘Manage my Sure Signal’

If you’re not seeing one of these links, it may be that the Sure Signal is registered with a different number as the owner.

Let me know how you go on.

Cheers,

Andrew