deregister sure signal

[mnbf9rca]

I have a vodafone SS which was associated with my account, and also my wife's phone. I didn't deregister it before i left vodafone, and now my wife is having problems with signal. Can you please deregister the device so that my wife can register it on her account? serial is: 40113660597

thanks

[drey_p]

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@mnbf9rca wrote:
And not sure why the online account would be ended when I still have services attached to it. At least automatically deregister the device so I can use it again.

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As explained above, the moment your number moves away from Vodafone or is cancelled, the associated account is ended.  It can't exist as the mobile phone number doesn't exist anymore on the Vodafone network.

[mnbf9rca]

"It can't exist as the mobile phone number doesn't exist anymore on the Vodafone network"

that's ultimately the problem - it's poorly designed. if the account is terminated, release the registration of the device!

anyway, nothing you or i can fix. i'lll wait again for the team to contact me and see if they can help this time.

[Retired-Matt_B]

Hi mnbf9rca,

I can see we've got your latest email. We'll be in touch shortly.

Thanks,

Matt B