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iPad air 2 no data contract belying pay monthly

Cristobal
2: Seeker
2: Seeker

‎05-01-2015 08:15 PM

Hi

I just did a sim swap from micro to nano sim to be able to use the data in my contract on my new iPad.

After checking everything and speaking to the tech team I still cannot use my 3G data from the contract in the iPad.

Can someone please advise how could I do it?

Thanks

Cris
0 Thanks
7 REPLIES 7

Cristobal
2: Seeker
2: Seeker

‎05-01-2015 09:28 PM

The message I'm getting is 'you are not subscribed to a data service' and I have 250 mb per month in contract
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DaveCD
Moderator (Retired)
Moderator (Retired)
In response to Cristobal

‎06-01-2015 03:14 PM

@Cristobal 

 

Please ensure you have the correct APN settings within the iPad.

 

So we can check the account, contact our Live help team.

 

DaveCD

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Cristobal
2: Seeker
2: Seeker

‎06-01-2015 07:59 PM

Hi

This didn't solve the issue. I tried the sim in my iPhone and it didn't work either...
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DaveCD
Moderator (Retired)
Moderator (Retired)
In response to Cristobal

‎09-01-2015 05:27 PM

@Cristobal 

 

We can take a look at this for you, contact our Live help team.

If they're not there straight away, sit tight and an advisor will be with you as soon as they're available.

 

DaveCD

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Cristobal
2: Seeker
2: Seeker
In response to DaveCD

‎14-01-2015 07:02 AM

@DaveCD

Thanks for trying to help but it seems you are the only one who trust them.
I have spoken several times with them on the phone/chat and they don't know/want to help. Now I am seeing that you are having problems with new contracts.... Can you please clarify if there is an issue activating sims and when will it be solved?
I am pay monthly and paying 21£ per month for something I cannot use.

This is getting really upsetting, almost a month to solve an issue...
0 Thanks

Retired-Laura
Moderator (Retired)
Moderator (Retired)
In response to Cristobal

‎15-01-2015 12:56 PM

Hi @Cristobal

 

My team can take a look at your account, get in touch with us here.

 

Cheers,

 

Laura

0 Thanks

Cristobal
2: Seeker
2: Seeker

‎12-01-2015 08:35 AM

Hi

Thanks again but after over 20 minutes, again nothing has changed.

I have simswapped twice
Restore the network settings like 5 times
Restart device incontable no of times
Restore to new device,...

I just don't know what to do. And the worst is that the old sim still works (micro) and the new (nano) doesn't. The micro has still messages, calls and the Internet!!! Is there a problem in your swap system?

Please help with this. I'm already over two weeks trying to solve this 'easy' problem.

Thanks
0 Thanks