iPad pay monthly personal hotspot / tethering not working

[Saltank]

I've got a 2GB pay monthly plan with my ipad, but every time I try to activate Personal Hotspot it says to go to the Vodafone website. I tap Go to Website and then find the guide, but its useless because every time I try to activate it, it shows the same message. What's going on?

[mattyboy7110]

Hi,

Can you enable the hotspot on my iPad Mini please?

Thanks

[Sukhi]

Hi mattyboy7110

If you follow the steps here we'll be with you as soon as we can

Thanks

Sukhi

[richmortimore]

Hi Sukhi, any chance of doing the same for my account? Thanks!

[Retired-Lee]

Hi richmortimore,

Sure! Click here to send us your details and we'll be in touch.

Cheers,

LeeH

[Jonallen50]

Hi

Have just spoken to customer services but said nothing further required still not working can you help me to ?

[Retired-James]

Hi Jonallen50,

We need to check the price plan that you are on to make sure it’s compatible.

You can get this checked by contacting our team here.

James

[colinivancooper]

Can you enable it on my ipad(s) please.    I have two.  Their SIM numbers are (removed for security) and (removed fo security).

Thanks.

[Retired-Andy]

Hi colinivancooper and schipmolder,

We can certainly take a look at your accounts to make sure everything is set up correctly.

You can see how to get in touch with us here.

Thanks

Andrew

[bensonk]

Likewise I'm trying to activate tethering on my iPad account which I just set up last night. Any help is appreciated.

Thanks
Ben

[Retired-James]

Hi bensonk,

You don’t need to worry as we can get this sorted for you.

Simply follow the instructions on the Pm that I’ve sent to you and one of the team can get this added to the account.

You can find your PM inbox here.

James