iPad pay monthly personal hotspot / tethering not working

[Saltank]

I've got a 2GB pay monthly plan with my ipad, but every time I try to activate Personal Hotspot it says to go to the Vodafone website. I tap Go to Website and then find the guide, but its useless because every time I try to activate it, it shows the same message. What's going on?

[Retired-Lee]

No worries

LeeH

[simoncolley]

Hi Lee,

I take it that it is possible and I'm not going mad?

Cheers,

Simon

[Retired-Lee]

Hi Simon,

I can confirm you're not going mad!

LeeH

[simoncolley]

Thank you Lee, when I found it on here I thought it must be possible!

[simoncolley]

Hi Lee,

Something you may or may not be able to look at while you are in my account, I requested an unlock on my iPhone 4s at the weekend and have had no more messages - is it possible to check the progress?

Cheers,

Simon

[Retired-Lee]

Hi Simon,

Thanks for your time on the phone just now.

Could you take 30 seconds to fill in this survey?

Thanks,

LeeH

[simoncolley]

Thanks for all your help Lee

[pb3000]

I didn't realise that Vodafone has finally enabled the personal hotspot functionality for the iPad. Nice one!

As it happens I have a couple of limited edition "The New iPad" aka iPad 3s on 2Gb Pay Monthly contracts.

Would appreciate if one of the kind Vodafone folk can advise me of the process for enabling this functionality.

[Retired-PaulE]

Hi pb3000, 

We'll need to activate this on your account - I've sent you a PM with instructions on how to contact the team, follow these and we'll be in touch as soon as we can.

You can find your PM inbox here

Paul 

[pb3000]

My thanks to PaulE and the Vodafone team.

The hotspot functionality of my iPads was activated within an hour of my response via email.