iPhone 5 Sure Signal Problem

[mood158]

I have an iphone 5s and my wife has an iphone6. The 6 gets full bars and 3G the iphone 5 gets nothing..? I have de registered and registered, reset checked internet speed. I'm now at a loss. please help

[Jenny]

@mood158 - Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

[mood158]

speed test - DL 37.8 mbps UL 9.29 MBPS

Ping - 23 MS

external ip - 81.135.211.234

[mood158]

serial number - 40111008765

[mood158]

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms BThomehub.home [192.168.1.254]
2 * * * Request timed out.
3 * * * Request timed out.
4 12 ms 12 ms 12 ms 31.55.187.152
5 13 ms 14 ms 14 ms 195.99.127.168
6 14 ms 12 ms 13 ms 195.99.127.13
7 16 ms 13 ms 13 ms 166-49-211-238.eu.bt.net [166.49.211.238]
8 13 ms 13 ms 13 ms 166-49-211-254.eu.bt.net [166.49.211.254]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\Bob1>

[Mark · Accepted solution]

@mood158

We’ve checked the connection to your Sure Signal device and everything seems to be working correctly.

We'll need to perform some Live diagnostics with you to investigate this further.

So we can do, this please call us on 191 or 03333 040191 from any UK phone.

[mood158]

What ever you did it worked. I am getting full signal and 3G on my Iphone 5S and the my wife is getting full bars and 3G.

So, many thanks.