iPhone 5s call drops off with VSS

[malcolmx187]

Hi,

My SS device (v1) is working as lights are steady and I do receive a full signal most if the time. However, when making or receiving a phone call, the call gets disconnected after about 2-3 minutes, although phone signal is still showing 5 bars. Both me andy wife have this phone and its happening with both of us. Without the SS at home I have virtually no reception. Phones work fine without any issue outside of our property. There's no load on the broadband either.

I have been reading in forum below that same issue was resolved by resyncing the SS.

Can you please do that for my one? SN is 21231103470

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/iPhone-4-and-Ss-call-dropping-out-problem/td-p/1...

[Sukhi]

HI @malcolmx187 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Sukhi

[malcolmx187]

Hi,

Speed test:

Ping test:

External IP:

212.159.39.42

Traceroute:

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1    13 ms    99 ms    99 ms  dsldevice.lan [192.168.1.254]
  2    20 ms    16 ms    16 ms  lo0.11.Central11.pcl-bng04.plus.net [195.166.130
.178]
  3    37 ms    16 ms    17 ms  irb.11.PCL-CR01.plus.net [84.93.249.97]
  4    29 ms    16 ms    28 ms  ae1.ptw-cr01.plus.net [195.166.129.0]
  5    22 ms    18 ms    18 ms  ldngw1.arcor-ip.net [195.66.224.209]
  6    27 ms    19 ms    20 ms  85.205.0.86
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Sure Signal SN: 2123103470

[Retired-Rodney]

Hi @malcolmx187,

We've pushed a factory reset down to your device. This could take up to 6 hours to take effect.

If this doesn't mend the problem, try your SS in a different location.

Thanks,

Rodney 

[malcolmx187]

Hi Rodney,

Thanks for that. I tested it and it worked, I was able to stay on phone for 30 mins without getting disconnected, but afterwards the coverage on phone became 1 bar and stayed 1 bar, not going up at all, although lights 1,2 and 4 are solid on the SS........

Thanks,

[Gemma · Accepted solution]

Hi @malcolmx187

If the Sure Signal is by the Wi-Fi this could be down to interference.

Please test the Sure Signal in a different part of the house.

If it’s still the same, please then try it at a different location, to help rule out a faulty Sure Signal.

Thanks,

Gemma

[malcolmx187]

Hi Gemma,

The SS device was located next to router. So I moved it to the other side of the room. Problem still persisted. But after about 5 days, the lights stay steady now and full coverage on the phones! Sometimes coverage goes to very low on phones, but I have to 'refresh' it by either making a phone call or switching phone off and back on again.

 Many thanks for your help!