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03-10-2015 07:53 PM
Hi,
I have an iPhone 6s Plus but I can't get the wifi calling to work. I've turned it on through my settings and I've had it activated through Vodafone. I've got iMessage turned on and my number is showing too. It worked for about an hour but it hasn't worked again since!
Has anyone got any ideas?
Thanks
03-10-2015 08:08 PM
Hi,
On the iPhone hold down the Sleep/Wake Button and Home button together until the Apple Logo shows. Then On seeing this Apple Logo release both buttons ,and the iPhone will reset , which has been known to clear most glitches.
Settings -> General-> Reset -> Reset Network Settings.
Current Phone >
Samsung Galaxy s²⁴ Ultra 512gb.
03-10-2015 08:23 PM
Thanks for the reply. I've tried that but it still doesn't work.
03-10-2015 08:27 PM
Hi,
Try turning Wifi assist off as this iOS 9 feature will automatically move your phone from wifi to network data if the iPhone thinks the signal is too low.
Settings-Mobile Data-Scroll down to the bottom to the setting.
If no help then perhaps speak to customer services via Live Chat or 191.
Current Phone >
Samsung Galaxy s²⁴ Ultra 512gb.
03-10-2015 08:32 PM
Thanks again but wifi assist is already off.
I'd love to call 191 but I don't get a signal at home and I've been trying to live chat since 5 but they're too busy..
I'll keep trying!
03-10-2015 08:44 PM
Worth a shot.
Try clearing your caches and cookies and or try another browser regarding Live Chat.
Hope all goes ok for you.
Current Phone >
Samsung Galaxy s²⁴ Ultra 512gb.
03-10-2015 11:34 PM
03-10-2015 09:03 PM
03-10-2015 09:16 PM
I'll try turning the router off and on and see how that goes. I've got a BT homehub 5, I've logged into admin but can't find the setting you've mentioned.