iPhone 7 plus order more information?

[markhewitt1978]

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I ordered my upgrade to the iPhone 7 plus on Friday evening (9th Sep). Straight away I got a "Your upgrade request" and "Your SIM swap" emails but nothing else. 

Order tracker says "

Confirmation

Your order has been accepted.We've placed your order."

But there's no more information than that. I'd just like to know when I'm likely to recieve it? Obviously it would be nice if it's Friday but if it's going to be a longer wait, that's fine but I'd like to know that it's going to be longer and roughly how long? 

In the past I've usually ordered direct from Apple so I'm not used to this "order goes into black hole" approach

[paulsargeantson]

I was told by the guy in the upgrade team that my iphone7 plus 128gb jb would be delivered on friday 16th....it is now past 8pm on the eve of this date....and ....i.ve heard nothing more since getting my confirmation email/text

[atk2016]

has anybody had a email/text about delivery tomorrow? Its seems the billlon pound companies cannot communicate with each other. 

[vaughaag]

I pre ordered mine, iPhone 7 Plus 128 at 0817 on the 9th. I had not received an email or text so just spoke to one of the online chat people and was told 'all pre-orders are delayed 2-3 weeks'.......

[markhewitt1978]

Well further to my original post that started this thread. I haven't received a single thing from Vodafone (or DPD) since Friday evening. The tracking page has not changed during that time. 

The reason I ordered was because it was supposed to be delivered today - I understand delays happen - but to not be informed - of anything - zero communication. 

For one of the biggest companies in the world - how is customer service this bad even possible?

[Retired-LouiseE]

Hello @markhewitt1978

I completely understand your frustration and distress.

Please see this page for the latest announcements - iPhone 7 pre-order stock

Louise

[Anonymous]

In case anyone hasn't read the comments on the other iPhone7 threads I'll risk repeating a point here. Basically, Apple do this EVERY year - there are never enough handsets (in all the variations) to fill the pre-orders and this situation ofter persists for quite a number of weeks after the launch. Whether you regard this as inevitable or deliberate depends on whether you believe Apple regard this as a good way to keep demand at high levels. 

Of course Vodafone add to the percieved chaos with their less-than-stellar communication and their flakey ordering system - however the main cause of the problem is the gadarene rush that ensues whenever Apple release a new iPhone !