Where is my phone

[Robbiedavo]

Am being told am not getting my iPhone 7 plus I completed my order online at 08-27 that's 27 minutes and the first 10 minutes the site was down ??? I got told 2 days ago I was receiving it today online chat she checked with upgrade team now am being told i should of called up well I was doing both at once and online was fastest you never run out before 27 minutes ????
17 years with you and 3 contracts it's a disgrace

[7243emmab]

I'm exactly the same as you. It's disgusting ordered 8.25an and the website had played up for me too. Had been trying since 8

[MarkDHughes91]

Ditto. Unacceptable.

[MattVit1234]

They don't seem to be posting them in order either.

I offered to pick my phone up in-store too in the hope there'd be less of a delay due to DPD etc. not being involved.

Nah. Seems logic doesn't work when it comes to Vodafone.

[MarkDHughes91]

I have mine set up to be delivered to the store too. I dont understand the delay, 2 years ago I got my 6 Plus on launch day no problem.

[DamonG]

I'm aware that Apple's manufacturer produced less models in time for launch day compared to previous launches by far.

Apple even stated that they expected a full sell out of the phone immediately after launch judging by previous figures.

[Elcowardo · Accepted solution]

I ordered mine at 08:01 and I've still not had one... Spoke on live chat severa times and was told by multiple people that I would be getting mine today. Spoke to someone on the phone and they said they can't actually tell me how long it will take.

[Robbiedavo]

There's something not right here if you cannot get your handset when you must be one the the first orders ?????

have all the handsets gone to Vodafone staff first ????? 

[shane12345]

I know for a fact someone that ordered the exact same phone as me several hours after me received their phone today, whilst I have been given a timeline of 2-8 weeks.

Vodafone CS in Manchester explained that this is because phones are NOT allocated on a 'first come, first served' basis in the warehouse.  The phones are picked at random from the list of thousands of preorders- NOT in chronological order.